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  • Cognitive Computing

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  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Automation Technologies, Robotics, And AI In The Workforce, Q2 2017

    As Physical And Software Robots Rise, You Need A Long-Term Strategic Plan For Your Workforce
    June 26, 2017 | J. P. Gownder

    Automation technologies — physical robots, software and artificial intelligence (AI), and customer self-service solutions — are reshaping the workplace and the way your business engages with its...

  • For Customer Experience Professionals

    Report

    Report Customer Experience Pros: Keep The AI Bandwagon From Getting Off Track

    Building Compelling AI-Powered Experiences Requires A Four-Tiered Framework
    April 18, 2017 | TJ Keitt, Rob Koplowitz

    Companies are leaping at the chance to infuse their digital experiences with artificial intelligence (AI). Consider that it took less than a year for developers to build more than 30,000 chatbots...

  • For Infrastructure & Operations Professionals

    Report

    Report The Future Of Jobs, 2027: Working Side By Side With Robots

    Automation Won't Destroy All The Jobs, But It Will Transform The Workforce — Including Yours
    April 3, 2017 | J. P. Gownder

    There's a lot of talk these days about the bleak future of employment: Claims that robots will steal all the jobs are commonplace. But the future of jobs isn't nearly as gloomy as many...

  • For Application Development & Delivery Professionals

    Report

    Report A Framework For Designing AI-Human Interactions

    Building Compelling Experiences Requires A Multilayered Technology Approach
    March 15, 2017 | Rob Koplowitz, TJ Keitt

    We are on the verge of an era in which computers will augment our ability to anticipate, identify, and adapt to changes in our personal and professional lives. The systems that enable such...

  • For CIO Professionals

    Report

    Report The Top Emerging Technologies For Digital Predators

    Tools And Technology: The CIO Digital Business Transformation Playbook
    March 1, 2017 | Nigel Fenwick, Ted Schadler

    CIOs must constantly evaluate an array of emerging technologies and determine where to incubate and where to increase investment. While the choices are as individual as the companies, the...

  • For CIO Professionals

    Report

    Report Artificial Intelligence Will Help Healthcare Understand And Engage Its Patients

    February 6, 2017 | Kate McCarthy, Nasry Angel

    With Siri in most healthcare workers' pockets, artificial intelligence (AI) is entering the mainstream of accessible technologies. But as CIOs' use of these technologies expands, so too do the...

  • For Customer Insights Professionals

    Report

    Report TechRadar™: Artificial Intelligence Technologies And Solutions, Q1 2017

    It's Time To Put On Your Training Wheels
    January 18, 2017 | Brandon Purcell, Rowan Curran

    Artificial intelligence (AI) has been around since the 1950s and become increasingly popular over the past few years due to advances in deep learning and data storage and processing. With the...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Artificial Intelligence Technologies, Q1 2017

    AI Technologies Will Augment Your Enterprise Applications, Amplify Your Intelligence, And Unburden Your Employees
    January 18, 2017 | Rowan Curran, Brandon Purcell

    Artificial intelligence (AI) is an old idea. But a broad set of important technologies is emerging, which big data, cloud storage, and compute have enabled. AI is a liberatory technology at its...

  • For CIO Professionals

    Report

    Report Artificial Intelligence: A CIO's Guide To AI's Promises And Perils

    Understand The Practical And Pragmatic Actions To Take Now For Long-Term Success
    January 9, 2017 | Martha Bennett, Matthew Guarini

    Artificial intelligence (AI) has been around for decades as a computer-science discipline. More recently, it's become part of our daily lives in the form of voice-powered digital assistants,...

  • For Application Development & Delivery Professionals

    Report

    Report Evaluate IBM Watson's Natural Language Processing Capabilities

    Consider Watson When You Need Specific Answers From Text, Not Document Search
    December 9, 2016 | Somak Roy

    Rising adoption and public success stories have given cognitive computing momentum. At the same time, Watson has expanded beyond its early forays in oncology into financial services and beyond....

  • For Application Development & Delivery Professionals

    Report

    Report Artificial Intelligence: What's Possible For Enterprises In 2017

    The Short Answer Is "Lots," But Don't Let Your Hopes Get Too High
    November 1, 2016 | Mike Gualtieri

    Artificial intelligence is not new. It emerged as a computer science discipline in the '50s and has been a persistent theme in science fiction. What is new now is that billions of dollars are...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The State Of Chatbots

    Pilot Chatbots As Part Of Your App+ Mobile Strategy
    October 20, 2016 | Julie A. Ask, Michael Facemire

    As smartphone communication shifts from voice to text and images, consumers are adopting messaging at an unprecedented pace. In parallel, they look to extend conversations beyond socializing with...

  • For CIO Professionals

    Report

    Report The Top Emerging Technologies To Watch: 2017 To 2021

    Fifteen Technologies Will Help Your Business Become Customer-Obsessed
    September 12, 2016 | Brian Hopkins, Adam Silverman

    A new crop of emerging technology stands poised to unleash another cycle of raised consumer expectations, changing behaviors, and disruption. The stakes for CIOs are high — a wrong investment could...

  • For Infrastructure & Operations Professionals

    Report

    Report Top Eight Technology Trends That I&O Pros Should Watch: 2016

    Tools & Technologies: The I&O Transformation Playbook
    August 11, 2016 | Eveline Oehrlich, Dave Bartoletti

    Our infrastructure and operations (I&O) clients' two most common questions are, "What innovations are on the horizon that could transform I&O?" and "Are there any new offerings, suppliers, or...

  • For B2B Marketing Professionals

    Report

    Report Forrester's Business Technographics Global Data And Analytics Survey, 2016

    A Business Technographics Presentation
    July 27, 2016 | Tyler McDaniel

    This report is our overview of business intelligence, analytics, and big data priorities, adoption, drivers, and challenges based on Forrester's Business Technographics Global Data And Analytics...

  • For Enterprise Architecture Professionals

    Report

    Report The Future Of White-Collar Work: Sharing Your Cubicle With Robots

    Thirteen Emerging Best Practices For Man/Machine Collaboration
    June 22, 2016 | Craig Le Clair, J. P. Gownder

    Cognitive technologies have already reshaped the general workforce, forcing enterprise architecture (EA) professionals to answer questions about how quickly these technologies will disrupt...

  • For Security & Risk Professionals

    Report

    Report Quick Take: Your Next Security Analyst Could Be A Computer

    IBM Announces Watson For Cyber Security
    May 10, 2016 | Joseph Blankenship

    IBM announced on May 10 that it is launching a project to use its cognitive computing technology, Watson, in cybersecurity. Working with eight universities, IBM intends to train Watson on the...

  • For Application Development & Delivery Professionals

    Report

    Report Use Human-Machine Partnerships To Continuously Improve Decisions

    Continuous Improvement: The Business Intelligence Playbook
    May 4, 2016 | Rowan Curran, Boris Evelson

    Even after your organization has invested millions in business intelligence (BI) processes and technologies, how do you know whether the decisions you are making based on the insights provided by...

  • For Enterprise Architecture Professionals

    Report

    Report Digitization Leaders Share Robotic Process Automation Best Practices

    RPA Shows Value But Can Disrupt Automation Goals
    May 2, 2016 | Craig Le Clair

    Enterprises, in their quest to reduce labor costs, are applying robotic process automation (RPA) technologies. Yet many lack a well-defined set of principles and best practices. This report...

  • For Application Development & Delivery Professionals

    Report

    Report Business Intelligence In The Not-Too-Distant Future — More Automated, Pervasive, Actionable

    Vision: The Business Intelligence Playbook
    March 1, 2016 | Boris Evelson

    Today's business intelligence (BI) applications cost too much and take too long to develop and deploy. In the next two to five years, only the enterprises that can react swiftly to new and...

  • For CIO Professionals

    Report

    Report Redefine IBM's Role In Your BT Strategy

    IBM Is A Great BT Partner If You Have Complexity Of Systems Or Complexity Of Tech Requirements
    February 9, 2016 | Andrew Bartels

    IBM is a major player in the enterprise technology landscape. Like most large tech vendors, it is navigating the transition from information technology (IT) that underpins business operations to...

  • For Customer Experience Professionals

    Report

    Report Brief: IBM's New Tools For CX Ecosystem Management

    The IBM Watson Portfolio Aims To Help CX Professionals Master Their Operating Environment
    December 16, 2015 | TJ Keitt

    In October 2015, IBM held its Insight conference in Las Vegas. Most customer experience (CX) professionals didn't pay attention — but they should have. IBM showed how its emerging data assets and...

  • For CIO Professionals

    Report

    Report Healthcare Meets Cognitive Computing

    Can Artificial Intelligence Fix Healthcare? Slowly
    February 13, 2015 | Skip Snow

    Cognitive computing is finding a foothold in the US healthcare industry, where scientists, doctors, payers, and patients are finding places to use this disruptive technology to optimize care,...

  • For Enterprise Architecture Professionals

    Report

    Report Artificial Intelligence Can Finally Unleash Your Business Applications' Creativity

    Five Things You Can Do With Cognitive Computing
    February 10, 2015 | Diego Lo Giudice, Michele Goetz

    Ask Siri, "Do you love me?" and she dispassionately replies "Let me get back to you on that." Amusing? Sure. Siri today is a programmed personal assistant to help schedule a meeting. In the future,...

  • For CIO Professionals

    Report

    Report Welcome To The World Of Watson Engagement Advisor

    Cognitive Computing Tackles Customer Engagement
    January 28, 2015 | Tim Sheedy, Michele Goetz

    In 2014, IBM launched the Watson Group, its first new business unit in 19 years, to bring Watson to the market as a business technology application. Watson's unique value lies in its ability to...