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  • Machine Learning

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  • For B2C Marketing Professionals

    Report

    Report Case Study: Take A Focused And Disciplined Approach To Drive Chatbot Success

    OCBC Bank Created A Marketing Chatbot To Accelerate Revenue Growth
    July 21, 2017 | Xiaofeng Wang

    Marketing teams are increasingly interested in leveraging branded chatbots, but most struggle to deliver business value. OCBC Bank in Singapore is bucking the trend: The bank recently created Emma,...

  • For Application Development & Delivery Professionals

    Report

    Report Deep Learning: An AI Revolution Started For Courageous Enterprises

    AD&D Pros Can Develop Applications That Can See, Understand, Talk, And Learn

    Deep learning is a revolution started. A revolution because it allows enterprises to create predictive models with uncanny accuracy on previously hard-to-analyze data such as images, voice, and...

  • For Customer Insights Professionals

    Report

    Report Deep Learning: The Start Of An AI Revolution For Customer Insights Professionals

    Continuous Improvement: The Customer Analytics Playbook

    Deep learning is the start of a revolution. A revolution because it allows enterprises to create predictive models with uncanny accuracy on image, voice, and natural language data that was...

  • For Customer Insights Professionals

    Report

    Report The Top Emerging Technologies In Artificial Intelligence

    Four Technologies That Will Help Customer Insights Pros Sense, Think, And Act
    April 6, 2017 | Brandon Purcell

    AI is poised to completely reframe how businesses operate and consumers interact. For CI pros, AI will soon share both the computational and sensory workload required for customer understanding....

  • For Customer Experience Professionals

    Report

    Report New Robots, VR, AI, And IoT Need CX Help

    Hot Tech Leaves Humans In The Cold At Mobile World Congress 2017
    April 5, 2017 | Jennifer Wise

    To gauge the state of the art in interaction technologies, Forrester tried out new offerings at Mobile World Congress 2017. This report highlights the most significant ones, points out some of...

  • For Infrastructure & Operations Professionals

    Report

    Report The Future Of Jobs, 2027: Working Side By Side With Robots

    Automation Won't Destroy All The Jobs, But It Will Transform The Workforce — Including Yours
    April 3, 2017 | J. P. Gownder

    There's a lot of talk these days about the bleak future of employment: Claims that robots will steal all the jobs are commonplace. But the future of jobs isn't nearly as gloomy as many...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Predictive Analytics And Machine Learning Solutions, Q1 2017

    Enterprises Must Possess The Power To Predict In The Age Of The Customer
    March 7, 2017 | Mike Gualtieri

    Make your data scientists more productive — and happier — with a new predictive analytics and machine learning (PAML) solution. In our 23-criteria evaluation of PAML solution vendors, we identified...

  • For CIO Professionals

    Report

    Report Forrester Data World Business Intelligence And Analytics Software Forecast, 2016 To 2021 (Global)

    ForecastView Spreadsheet
    March 6, 2017 | Jennifer Adams

    Business intelligence (BI) and analytics software extracts important information from raw data to reveal insights and help businesses make faster and more accurate decisions. We expect the BI and...

  • For CIO Professionals

    Report

    Report Artificial Intelligence Will Help Healthcare Understand And Engage Its Patients

    February 6, 2017 | Kate McCarthy, Nasry Angel

    With Siri in most healthcare workers' pockets, artificial intelligence (AI) is entering the mainstream of accessible technologies. But as CIOs' use of these technologies expands, so too do the...

  • For Customer Insights Professionals

    Report

    Report TechRadar™: Artificial Intelligence Technologies And Solutions, Q1 2017

    It's Time To Put On Your Training Wheels
    January 18, 2017 | Brandon Purcell, Rowan Curran

    Artificial intelligence (AI) has been around since the 1950s and become increasingly popular over the past few years due to advances in deep learning and data storage and processing. With the...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Artificial Intelligence Technologies, Q1 2017

    AI Technologies Will Augment Your Enterprise Applications, Amplify Your Intelligence, And Unburden Your Employees
    January 18, 2017 | Rowan Curran, Brandon Purcell

    Artificial intelligence (AI) is an old idea. But a broad set of important technologies is emerging, which big data, cloud storage, and compute have enabled. AI is a liberatory technology at its...

  • For CIO Professionals

    Report

    Report Artificial Intelligence: A CIO's Guide To AI's Promises And Perils

    Understand The Practical And Pragmatic Actions To Take Now For Long-Term Success
    January 9, 2017 | Martha Bennett, Matthew Guarini

    Artificial intelligence (AI) has been around for decades as a computer-science discipline. More recently, it's become part of our daily lives in the form of voice-powered digital assistants,...

  • For Application Development & Delivery Professionals

    Report

    Report Evaluate IBM Watson's Natural Language Processing Capabilities

    Consider Watson When You Need Specific Answers From Text, Not Document Search
    December 9, 2016 | Somak Roy

    Rising adoption and public success stories have given cognitive computing momentum. At the same time, Watson has expanded beyond its early forays in oncology into financial services and beyond....

  • For Application Development & Delivery Professionals

    Report

    Report Artificial Intelligence: What's Possible For Enterprises In 2017

    The Short Answer Is "Lots," But Don't Let Your Hopes Get Too High
    November 1, 2016 | Mike Gualtieri

    Artificial intelligence is not new. It emerged as a computer science discipline in the '50s and has been a persistent theme in science fiction. What is new now is that billions of dollars are...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: How Machines Decide — Data Drives AI

    Artificial Intelligence Lives And Dies On Information
    August 3, 2016 | Michele Goetz

    Artificial intelligence (AI) is more than just algorithms. Before machines can learn and decide, they need the right information inputs. A well-built collection ensures autonomous machine decisions...

  • For Enterprise Architecture Professionals

    Report

    Report Protect Your Customers With Technology-Assisted Review

    How Machine Learning In eDiscovery Prevents Disclosure Of Confidential Data
    June 24, 2016 | Nasry Angel

    Parsing through documents in eDiscovery is like opening Pandora's box. If this information is mishandled, it can expose sensitive customer data or reveal competitive secrets. But...

  • For Application Development & Delivery Professionals

    Report

    Report IoT Upsets Application Development

    Because The IoT Spigot Is Always Open, App Dev Teams Need A New Stream-Driven Machine Learning Approach
    May 25, 2016 | Mike Gualtieri

    The typical application development design paradigm is "request and response." Firms design apps to get input, process requests, and then respond. That approach is insufficient for IoT applications...

  • For Application Development & Delivery Professionals

    Report

    Report Use Human-Machine Partnerships To Continuously Improve Decisions

    Continuous Improvement: The Business Intelligence Playbook
    May 4, 2016 | Rowan Curran, Boris Evelson

    Even after your organization has invested millions in business intelligence (BI) processes and technologies, how do you know whether the decisions you are making based on the insights provided by...

  • For Enterprise Architecture Professionals

    Report

    Report Digitization Leaders Share Robotic Process Automation Best Practices

    RPA Shows Value But Can Disrupt Automation Goals
    May 2, 2016 | Craig Le Clair

    Enterprises, in their quest to reduce labor costs, are applying robotic process automation (RPA) technologies. Yet many lack a well-defined set of principles and best practices. This report...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Big Data, Q1 2016

    Landscape: The Information Strategy and Architecture Playbook
    March 10, 2016 | Noel Yuhanna, Brian Hopkins

    To remain competitive, firms absolutely must mine insights from vast and diverse data sets. However, the complexity of the big data technology ecosystem can stall key initiatives to improve...

  • For Application Development & Delivery Professionals

    Report

    Report Massive Machine-Learning Automation Is The Future Of Data Science

    Read This Before You Hire Any More Data Scientists
    February 11, 2016 | Mike Gualtieri, Rowan Curran

    Enterprises are enthralled by machine learning's potential to uncover actionable new knowledge, predict customers' wants and behaviors, and make smarter business decisions. But getting started with...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of Robotic Process Automation

    A Poor Man's Business Process Management, Or Possibly Something More
    November 23, 2015 | Craig Le Clair

    There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides...

  • For Application Development & Delivery Professionals

    Report

    Report A Machine Learning Primer For BT Professionals

    Big Data And Machine Learning Make Sci-Fi-Like App Experiences Possible Now
    September 8, 2015 | Mike Gualtieri, Rowan Curran

    Don't worry. You don't need a Ph.D. in computer science to use machine learning in your apps. Application development and delivery (AD&D) professionals can use machine learning to make their apps a...

  • For Application Development & Delivery Professionals

    Report

    Report Quick Take: Amazon Web Services Democratizes Machine Learning

    April 9, 2015 | Mike Gualtieri

    The Amazon Web Services (AWS) train keeps on a rolling for developers. This time it is a fully managed machine learning service that lets developers create predictive models. Launched on April 9,...

  • For Security & Risk Professionals

    Report

    Report Stop Billions In Fraud Losses With Machine Learning

    Machine Learning Is The Only Way To Keep Up With Resourceful Fraudsters Committing Cross-Channel Fraud
    April 6, 2015 | Andras Cser

    Security and risk (S&R) professionals specializing in fraud find it increasingly difficult to develop new behavioral patterns and models to detect the telltale signs of cybercriminal activity...