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  • Business Technology Resiliency

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  • For Infrastructure & Operations Professionals

    Report

    Report The Changing Landscape Of IT Incident And Crisis Management

    Safety-Critical Practices And Collaborative Platforms Are The New Normal
    February 16, 2018 | Charles Betz

    Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

  • For Infrastructure & Operations Professionals

    Report

    Report Develop A Recovery Readiness View To Gain Insights Into Your Recovery

    Envision And Build Predictable Technology Infrastructure
    January 26, 2018 | Naveen Chhabra

    Businesses demand a reliable and predictable technology infrastructure. While infrastructure and operations (I&O) professionals have embraced a myriad of technologies to improve availability,...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Airports Authority Of India Achieves Continuous Operations Despite Natural Calamity

    The Comprehensive Planning, Recovery Automation, And Frequent Testing Of AAI And NIIT Technologies Delivers Results
    January 26, 2018 | Naveen Chhabra

    Infrastructure and operations (I&O) professionals get the importance of developing a comprehensive disaster recovery (DR) plan, testing it frequently, and automating it as much as possible. But...

  • For Infrastructure & Operations Professionals

    Report

    Report The State Of Business Technology Resiliency, Q2 2017

    The Use Of Advanced Technology Is Growing, But Infrequent DR Testing Results In Low Preparedness
    July 14, 2017 | Naveen Chhabra

    Technology outages damage customer confidence in the business. Infrastructure and operations (I&O) leaders have a growing number of tools at their disposal to better prepare themselves to recover...

  • For Infrastructure & Operations Professionals

    Report

    Report Business Technology Resiliency Matters More Than Ever

    A Multidimensional Approach Can Achieve Dependability When You Need It Most
    January 10, 2017 | Naveen Chhabra, Stephanie Balaouras

    Businesses are suffering increasing downtime due to technology failure or hacking events that are damaging their precious brands. Technology makes you competitive and improves the customer...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Spotlight: Business Technology Resiliency, H1 2015

    Move Forward With Business Technology Resiliency
    July 22, 2015 | Henry Baltazar

    Business technology resiliency (BTR) tools such as backup have long been a part of traditional infrastructures, serving as a safety net for revenue-generating applications and systems. More...

  • For Infrastructure & Operations Professionals

    Report

    Report Key I&O Technology Trends To Watch In 2014, Part 2

    Embrace New Approaches To Radically Transform Business Resiliency
    May 14, 2014 | Sudhanshu Bhandari

    To accelerate business growth, infrastructure and operations (I&O) professionals in Asia Pacific (AP) must understand and ultimately master four key I&O-related trends: 1) Continually consolidate...

  • For Infrastructure & Operations Professionals

    Report

    Report The State Of Business Technology Resiliency, Q2 2014

    May 12, 2014 | Stephanie Balaouras

    Infrastructure and operations (I&O) leaders have a growing number of services and tools to better prepare themselves for any type of event, whether it's natural or manmade; however, that doesn't...

  • For Infrastructure & Operations Professionals

    Report

    Report Execute The Five Key Processes Of The Business Technology Resiliency Life Cycle

    February 24, 2014 | Stephanie Balaouras, Eveline Oehrlich

    This report outlines Forrester's solution for infrastructure and operations (I&O) leaders responsible for developing and implementing the core processes that support business technology (BT)...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Cloud-To-Cloud Resiliency

    Top Cloud Users Design A Multicloud Approach To Ensure Highly Available Services
    February 24, 2014 | Rachel A. Dines, Lauren E. Nelson

    Just like on-premises infrastructure, clouds fail. We see this in the news on an almost daily basis. Yet as we enter the age of the customer, downtime is becoming less and less acceptable. How can...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q1 2014

    A Dozen Cloud-Based Resiliency Players Battle It Out For Top Honors
    January 17, 2014 | Rachel A. Dines

    In Forrester's 17-criteria evaluation of disaster-recovery-as-a-service (DRaaS) vendors, we identified the 12 most significant service providers — Axcient, Barracuda Networks, CenturyLink...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Traditional Disaster Recovery Service Providers, Q1 2014

    The Six Providers That Matter Most And How They Stack Up
    January 17, 2014 | Rachel A. Dines

    In Forrester's 45-criteria evaluation of traditional disaster recovery service providers, we identified the six most significant service providers — CSC, HP, IBM, Phoenix, Recovery Point Systems,...

  • For Infrastructure & Operations Professionals

    Report

    Report Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

    Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans
    April 12, 2013 | Rachel A. Dines

    In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

  • For Infrastructure & Operations Professionals

    Report

    Report Elevate Your Business Technology Resiliency Program With An In-Depth Strategic Plan

    April 8, 2013 | Stephanie Balaouras

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their business technology (BT) resiliency strategic plan. A well-documented strategic plan is...

  • For Infrastructure & Operations Professionals

    Report

    Report Enhance Business Technology Resiliency With An Effective Crisis Communication Strategy

    March 28, 2013 | Stephanie Balaouras, Nick Hayes

    Year after year, when asked to name the top lessons learned from contingency plan invocations, organizations consistently cite that they underestimated how difficult it would be to communicate...

  • For Infrastructure & Operations Professionals

    Report

    Report Master The Eight Disruptors That Will Transform Business Technology Resiliency In 2013

    February 15, 2013 | Rachel A. Dines

    This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

  • For Infrastructure & Operations Professionals

    Report

    Report Assess The Maturity Of Your Business Technology Resiliency Program

    October 15, 2012 | Rachel A. Dines

    This report provides the maturity assessment of Forrester's solution for infrastructure and operations (I&O) executives looking to build their business technology (BT) resiliency strategy. We...

  • For Infrastructure & Operations Professionals

    Report

    Report Source Business Technology Resiliency Capabilities

    September 13, 2012 | Stephanie Balaouras

    When anxious executives ask you to improve or maintain business resiliency across the enterprise, it's likely that you'll need help. The skills and expertise required to stay on top of key trends,...

  • For Infrastructure & Operations Professionals

    Report

    Report Move Beyond Disaster Recovery And Prepare For Business Technology Resiliency

    September 13, 2012 | Rachel A. Dines, Stephanie Balaouras, Eveline Oehrlich

    This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the evolution...

  • For Infrastructure & Operations Professionals

    Report

    Report Benchmark The Performance Of Your Business Continuity Program

    September 10, 2012 | Stephanie Balaouras, Rachel A. Dines

    . Specific benchmarks include the adoption of formal and ongoing BC management programs, the frequency of business impact analysis (BIA) and risk assessments (RAs), the scope of BC plans, the...

  • For Infrastructure & Operations Professionals

    Report

    Report Justifying The Business Case For Business Technology Resiliency

    June 11, 2012 | Rachel A. Dines, Stephanie Balaouras

    This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund...

  • For Infrastructure & Operations Professionals

    Report

    Report Develop Your Business Technology Resiliency Balanced Scorecard

    April 30, 2012 | Rachel A. Dines

    This report outlines Forrester's solution for developing effective objectives and metrics for business technology resiliency (BTR) programs. The current state of BTR metrics is unsatisfactory —...

  • For Infrastructure & Operations Professionals

    Report

    Report Develop Your Road Map For Business Technology Resiliency Tools

    June 14, 2011 | Rachel A. Dines

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of business technology (BT) resiliency tools using Forrester's TechRadar™...

  • For Security & Risk Professionals

    Report

    Report More Businesses Now Institutionalize Business Continuity Management

    January 13, 2009 | Stephanie Balaouras

    In our Forrester/Disaster Recovery Journal Business Continuity Preparedness Survey, Q4 2008, 89% of the business continuity (BC) decision-makers and influencers we surveyed said that BC had...

  • For Security & Risk Professionals

    Report

    Report CISOs Must Take The Lead On Business Resiliency

    Finding Common Ground Among Business Continuity, IT Disaster Recovery, And Information Security

    Aggressive global competition, greater service demands, more restrictive regulatory requirements, and increasingly rigid corporate oversight all raise the expectations for achieving and...