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  • For Application Development & Delivery Professionals

    Report

    Report Digital Banking Application Trends For 2018

    Use New Technologies To Enhance Your Banking Apps
    September 7, 2017 | Jost Hoppermann

    Banking applications represent the primary touchpoints for both customers and the banking business itself. Banks' application development and delivery (AD&D) teams need to be aware of five key...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Millennials Want Financial Advice, With Or Without Humans

    Across Most Developed Markets, Millennials Crave Advice, Yet They Trust Algorithms Almost As Much As Humans
    August 30, 2017 | Peter Wannemacher, Davis Janowski

    Millennials are now the largest generation in the workforce across most developed markets. As their finances become more complex, Millennials are developing a healthy appetite for advice on money...

  • For Enterprise Architecture Professionals

    Report

    Report A Snapshot Of Emerging Insurtech Firms

    50 Insurtech Solutions Target Experience, Insight, And Automation
    April 3, 2017 | Gordon Barnett

    As insurance firms transform — on the inside and outside — to become customer-centric technology firms, the industry as a whole has discovered opportunities to disrupt each stage of the insurance...

  • For Application Development & Delivery Professionals

    Report

    Report Hot Technologies In Financial Services: Between Business Value And Hype

    Key Technologies Pave The Way Toward Digital Business
    March 6, 2017 | Jost Hoppermann

    Data from our Q3 2016 Global Financial Services Architecture Online Survey identifies which technologies application development and delivery (AD&D) teams in financial services actively use today...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disruptive Fintech Is Dead — Long Live Collaborative Fintech!

    Takeaways From Global Fintech Hackcelerator And FinovateAsia 2016
    January 23, 2017 | Zhi Ying Ng

    Digital financial innovation shows no signs of abating, with a series of financial technology (fintech) startups placing Hong Kong and Singapore firmly on the innovation map. As FinovateAsia 2016...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Predictions 2017: Pioneering Financial Providers Will Partner With Fintech To Build Ecosystems

    Leading Firms Will Focus On Improving Customer Journeys, While Laggards Get Distracted By Bright And Shiny Technologies

    A gap is emerging between the financial firms that are embracing digital business transformation and those that continue doing things the same old way. In 2017, this gap will widen significantly as...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: What Makes Digital Disruptors Dangerous

    Lessons From Disruptive Financial Technology Startups
    September 20, 2016 | Oliwia Berdak

    Digital disruptors have swarmed financial services. Incumbents have responded by upgrading their technology stacks and launching new digital services. Investing in technology as a response to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Bots Aren't Ready To Be Bankers

    Bank Execs Should Focus On Foundational Digital Initiatives Now To Take Advantage Of Next-Gen Bots In Two To Three Years
    August 31, 2016 | Peter Wannemacher

    Many companies are betting on bots, chat-based software built to simulate human conversation and help consumers complete tasks. But while bots and the technologies that enable them are evolving...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Wounded Unicorns Of Fintech

    Falling Valuations Don't Mean You Should Give Up On Financial Technology
    August 1, 2016 | Oliwia Berdak

    Financial technology (fintech) darlings Lending Club and OnDeck have lost more than half of their value since their IPOs. Writedowns have inspired two reactions in executives at financial services...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Islamic Banking Platforms

    Use Off-The-Shelf Islamic Banking Platforms To Increase Your Bank's Competitiveness
    July 6, 2016 | Jost Hoppermann

    Islamic banks are a significant and growing part of the banking landscape, with many unique or specific requirements that affect technology considerations. Just like conventional banks, however,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disruption Is Brewing In Digital Investment, Security, And Identity

    The 2016 FinTech Finals Showcased The Next Frontier Of Disruption
    April 14, 2016 | Zhi Ying Ng

    Financial technology (fintech) is booming: In 2015, a record $4.5 billion poured into fintech startups in Asia Pacific (AP). These disruptors have caught the attention of savvy eBusiness executives...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How To Work With Fintech Startups

    Partner With Financial Technology Startups To Boost Innovation
    March 7, 2016 | Oliwia Berdak

    These days, every man and his dog seem to have an incubator, a lab, or a venture fund in pursuit of startups. Many of these initiatives will disappear quietly in a few years, unable to prove their...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Financial Services Client On-Boarding Solutions

    Providers Offer Fresh Ideas And Approaches For On-Boarding Challenges
    September 28, 2015 | Craig Le Clair

    Peter Drucker once commented that the purpose of business is to create and keep a customer. Improving your mobile experience, social media presence, or use of the Internet of Things is meaningless...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Inject Discipline Into Your Digital Innovation Process

    Financial Innovators Excel At Four Stages Of Innovation
    September 1, 2015 | Oliwia Berdak

    Digital innovation is both art and science. While creativity, design instinct, and good timing all play a role, eBusiness executives at financial services firms need processes to convert creative...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: Why Your Customers Still Use Paper Statements

    Answer: Because You Haven't Turned Them Off
    August 15, 2014 | Denee Carrington

    Electronic statements (eStatements) aren't a new concept to US consumers or billers; however, some industries such as utilities, life insurance, investments, and government lag behind. Despite...

  • For Enterprise Architecture Professionals

    Report

    Report Convert Core Output To Digital Now

    Fifty Percent Of Core-System Output Will Be Digital By 2020
    July 10, 2014 | Craig Le Clair

    The output from core systems is mostly communications of record — a monthly statement or a letter cancelling a policy. Forrester clients frequently ask about converting this type of output from...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2014 European Online Banking Functionality Benchmark

    mBank Offers The Most Extensive Secure Site Functionality
    May 27, 2014 | Stephen Walker

    Digital teams at banks should continuously evaluate their secure websites to look for improvements to online banking content and functionality. These teams want to know how their online banking...

  • For Application Development & Delivery Professionals

    Report

    Report Key Building Blocks For Financial Risk Management In Banking

    Support Regulatory Compliance With Targeted Or Broad And Rich Risk Management Solutions
    January 28, 2014 | Jost Hoppermann

    Supervisory regulation has been a key topic for financial services firms for decades. However, it moved to center stage during the 2008 financial crisis, and Forrester surveys show that coping with...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2013 US Bank Secure Website Rankings

    Citi Retains The Top Spot
    December 26, 2013 | Peter Wannemacher, Rachel Roizen

    Digital teams at banks are continuously evaluating their secure websites, with an eye toward enhancing content and functionality. These teams want to know how they compare with their peers, while...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Weaning US Investors Off Paper Statements

    December 10, 2013 | Bill Doyle

    The number of investors who receive statements and other account communications on paper through the mail continues to fall. Yet most investors still receive paper. Why? Many say they need paper...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Time For US Banks To Get Tough And Turn Off Paper For eDelivery Customers

    November 20, 2013 | Peter Wannemacher, Catherine Graeber

    For more than a decade, financial firms have worked to get their customers to enroll in eStatements and other eDelivery offerings. Early on, the assumption was that getting clients to receive...

  • For Infrastructure & Operations Professionals

    Report

    Report Prepare I&O For The "Internet Of Things"

    Five Key Dynamics That Will Help You Capture The Opportunity For Your Organization
    April 11, 2013 | Michele Pelino

    "Internet of Things" (IoT) solutions that machine-to-machine (M2M) technologies like RFID tags, GPS systems, and ZigBee sensors enable are gaining momentum as multiple forces align to drive...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Global Banking Platforms, Q4 2012

    TCS, Infosys, Sopra Banking Software, And Temenos Lead, With SAP, FIS, And Polaris FT Pursuing
    December 17, 2012 | Jost Hoppermann

    In Forrester's 62-criteria evaluation of global banking platform vendors, we identified the eight most significant software providers — FIS, Infosys, Oracle, Polaris Financial Technology (Polaris...

  • For Application Development & Delivery Professionals

    Report

    Report The Transformation Imperative In Financial Services Defies Any Crisis

    The Q3 2012 Global Financial Services Architecture Online Survey Continues To Show A Focus On Transformation
    November 8, 2012 | Jost Hoppermann

    Today's financial services firms often find that their application landscape is no longer able to cope with their most urgent business drivers. Forrester's Q3 2012 Global Financial Services...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report More US Investors Adopt eDelivery, But Most Still Get Paper

    July 5, 2012 | Bill Doyle

    Eager to reduce the costs of mailing paper statements and other client communications, investment firms have been promoting electronic delivery (eDelivery) to their customers. It's working: The...

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