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  • Electronic Bill Presentation & Payment (EBPP)

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  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: Recurring Customer And Billing Management, Q3 2017

    Customer-Centric Billing Solutions Move Beyond Subscriptions To Enable Recurring Customer Relationships
    July 31, 2017 | Lily Varon

    In our 35-criteria evaluation of recurring customer and billing management providers, we identified the nine most significant ones — Apttus, Aria Systems, BillingPlatform, Digital River,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Q&A: Why Mobile Imaging Matters For Digital Financial Services

    Technologies Like Optical Character Recognition Enable eBusiness Teams To Better Win, Serve, And Retain Customers
    March 10, 2016 | Rachel Roizen

    Better smartphone cameras and increasingly advanced mobile technologies are providing new opportunities for digital teams at financial providers to win and serve customers more effectively using...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: Subscription Billing Platforms, Q4 2015

    The Eight Subscription Billing Solution Providers That Matter Most And How They Stack Up
    November 11, 2015 | Lily Varon, Peter Sheldon

    In Forrester's 40-criteria evaluation of subscription billing platform solutions, we identified the eight most significant vendors in the category — Apttus, Aria Systems, Digital River,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report US Mobile Payments Forecast, 2014 To 2019

    US Mobile Payments Will Reach $142 Billion By 2019
    November 17, 2014 | Denee Carrington

    The media frenzy around mobile payments — most recently Apple Pay — has reached fever pitch and led some industry spectators to conclude that a payments revolution is at hand. Not so. The adoption...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Research Mobile Payments Forecast, 2014 To 2019 (US)

    ForecastView Spreadsheet
    October 20, 2014 | Susan Wu

    While the mobile interface becomes further integrated into everyday facets of living and working, merchants are increasingly looking for ways to attract customers, boost transactions, and improve...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Case Study: Bank Of The West Jump-Starts eBill Adoption

    eBill Adoption Rate Increases By 89% In Six Months
    November 15, 2013 | Catherine Graeber

    While firms have measured the positive bottom-line benefits from eBill users, few banks have put the full force of their marketing efforts behind the service to grow adoption. But the adoption game...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Must-Have Features On Banks' Secure Websites

    Understanding Consumer Use And Best Practices Can Guide Providers Toward Online Banking Success
    November 5, 2013 | Peter Wannemacher

    For banks, getting their secure websites right is critical to business success. So how can digital teams at banks ensure their websites meet or exceed user expectations? Our data shows that some...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For AD&D Pros: The Extended CRM Technology Ecosystem, Q1 2013

    January 29, 2013 | Kate Leggett

    Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2012 Canadian Bank Secure Website Rankings

    Firms Continue To Enhance Core Functionality But Lack New Digital Banking Features
    January 22, 2013 | Peter Wannemacher, Catherine Graeber

    This report details how the secure websites of the six largest retail banks in Canada stack up against each other across six categories and 66 individual criteria measuring the banks' online...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2012 US Bank Secure Website Rankings

    Citi Moves To The Top With Added Functionality And A New Look
    January 22, 2013 | Peter Wannemacher, Catherine Graeber

    Digital banking teams want to know where they stack up against competitors when it comes to their secure websites and other digital features — everything from mobile functionality to customer...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Market Overview: Subscription And Recurring Billing Solutions 2012

    December 6, 2012 | Peter Sheldon

    Few industries are immune from the digitization of experiences, content, services, and products. In this era of cloud computing and consumer mobile devices, today's digital products have evolved...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Boosting Online Bill Pay Adoption

    November 3, 2011 | Brad Strothkamp

    Financial institutions aren't doing a good job of convincing people to pay their bills online at their bank's website. Sixty-five percent of online customers are non-adopters of online bill pay,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Hot Insurance Tech Companies To Watch In 2010: Q2 Update

    July 29, 2010 | Ellen Carney

    Effective vertical strategies are becoming more critical for tech vendors as they try to address the core business problems — not just the pure technical problems — of their customers. This is...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Hot Banking Tech Companies To Watch In 2010: Q2 Update

    July 16, 2010 | Ellen Carney

    Focusing on solving the core industry-specific business problems is the next big wave in the tech industry. Nowhere is it more evident of technology's unique role in solving business problems than...

  • For CIO Professionals

    Report

    Report Deciphering Online Billing Platforms

    New Billing Services Emerge To Help Monetize Online Businesses
    March 12, 2010 | TJ Keitt

    The opportunity to serve more than 195 million online adults with goods, content, and services has drawn businesses to the Internet. Building an online product is relatively easy; monetizing it has...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Case Study: Qwest Connects With Customers Through eBills And ePayments

    Biller Survey Shows Stronger Relationships Result From Viewing And Paying Online
    November 3, 2009 | Emmett Higdon

    Through an extensive billing and payment study of its residential customers, telecommunications provider Qwest Communications found that those customers who received their bills online and paid...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report US Online Bill Payment Forecast: 2009 To 2014

    Still Solving Old Problems, Banks Miss New Opportunities
    October 19, 2009 | Emmett Higdon

    Forrester predicts that online bill pay adoption will grow slowly but steadily over the next five years. That will raise the total number of US online bill payment households from 48 million to 66...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Technographics® Survey Highlights: US Insurance Channel Preferences

    October 19, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester’s North American Technographics® Investments And Insurance Online Survey, Q3 2009 (US).This deck covers channel preferences for...

  • For Application Development & Delivery Professionals

    Report

    Report To Invest Wisely, Know The Business Value Of Diverse CRM Solutions

    September 30, 2009 | William Band

    To help customer relationship management (CRM) professionals make smart decisions and navigate the complex CRM technology landscape, Forrester surveyed 286 companies. The goal was to determine the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How US Credit Card Customers Use And Rate Issuers' Secure Sites

    Customers Do Little More Than View And Pay Their Bills Online
    July 30, 2009 | Emmett Higdon, Peter Wannemacher

    There are more than 175 million credit card owners in the US, 85% of whom go online at least monthly. Overall, 73% of cardholders have used at least one feature on their provider's Web site in the...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For BP&A Professionals: The Extended CRM Application Ecosystem, Q3 2009

    Social Applications Stimulate Innovation But Sales, Order Management, And Service Hold The Keys To Your Revenue Engine
    July 9, 2009 | William Band

    Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report US Electronic Bill Payment And Presentment Forecast, 2009 To 2014

    Preparing For The Rise Of The Biller-Direct Generation
    June 15, 2009 | Edward Kountz

    Between 2009 and 2014, the total number of US online bill payment households will increase from 48 million to 63 million. Despite the early gains of direct billers, Forrester believes that bill...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Forrester Research Online Bill Payment Forecast, 3/09 (US)

    ForecastView Spreadsheet
    March 12, 2009 | Niki Scevak

    Online Bill Pay Forecast (US): Adoption of online bill pay by households as well as houeholds paying bills online by income and generation. Includes online bill pay adoption by individuals....

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Technographics® Survey Highlight: North American Technographics® Financial Services Online Survey, Q3 2008

    January 5, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester¿s North American Technographics Financial Services Online Survey, Q3 2008.

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How Europeans Pay For Goods And Services

    December 11, 2008 | Alexander Hesse, Reineke Reitsma

    No two countries are the same when it comes to retail payment habits in Europe. Unlike in the US — where most firms can offer their customers a uniform set of payment options — companies selling...

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