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  • Point Of Sale (POS)

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The Retail eCommerce Playbook For 2018

The Art And Science Of Retail eCommerce

Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they are not missing either opportunities for direct online sales or ways that this...

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  • For Security & Risk Professionals

    Report

    Report Predictions 2018: Cybersecurity

    Landscape: The S&R Practice Playbook
    November 7, 2017 | Andras Cser, Jeff Pollard, Merritt Maxim

    In 2018, consumers and businesses will face challenges brought on by four primary forces: 1) rising tensions in international relations; 2) ubiquitous connectivity; 3) digital transformation...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Boost Your Conversions With Checkout Financing

    Assessing The New Alternative Retail Financing Providers
    April 28, 2017 | Brendan Miller

    A new category of disruptive credit providers and technology solutions is delivering credit during checkout, putting a new spin on retail financing. Retail credit programs have long boosted sales...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Disrupting Finance: Digital Point-Of-Sale Lending

    Digital Point-Of-Sale Lenders Offer Alternative Credit To Consumers And Incremental Sales To Merchants
    March 13, 2017 | Alyson Clarke, August Du Pont

    Digital point-of-sale lending has emerged as a new category of lending to help consumers finance new spending and to help merchants reduce basket abandonment. By partnering with merchants and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Future Of The Digital Store

    Vision: The Digital Store Playbook
    March 6, 2017 | Fiona Swerdlow

    Today's empowered customers own multiple digital devices that they use to engage with brands and retailers — on their own terms — while shopping in-store. Simultaneously, new technologies are...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Omnichannel Requires Scoring A Trifecta With Technology Solutions

    Tools And Technology: The Omnichannel Commerce Playbook
    January 30, 2017 | Brendan Witcher, Claudia Tajima

    In today's "anywhere, anytime" commerce, eBusiness professionals race to fully modernize their commerce systems but are coming to terms with the fact that omnichannel is far more complex than...

  • For Application Development & Delivery Professionals

    Report

    Report Sharpen Trade Management For Improved Point-Of-Purchase Conversion

    How To Deliver Applications For Effective Trade Management
    November 29, 2016 | George Lawrie

    Seventy percent of consumers make brand decisions in the store, but attempts made by brands to engage them via mobile applications have had limited success. This research shows how to equip a...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Point Of Service, Q3 2015

    The 10 Providers That Matter Most And How They Stack Up
    July 31, 2015 | George Lawrie

    In Forrester's 59-criteria evaluation of point-of-service (POS) vendors, we identified the 10 most significant providers in the category — Aptos, Demandware, Fujitsu, Microsoft Dynamics, NCR,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Business Case For mPOS Is Associate Enablement

    Mobile Point Of Service Is Marked By Rising Interest But Misunderstood ROI
    April 23, 2015 | Adam Silverman

    Mobile point of service (mPOS) has seen a rapid increase in interest from eBusiness and retail leaders over the past few years; however, the return on investment (ROI) has been elusive. Deployment...

  • For Application Development & Delivery Professionals

    Report

    Report How To Turn The USA EMV Retail Deadline Into Customer Advantage

    September 25, 2014 | George Lawrie

    In October 2015, responsibility for credit cardholder present fraud will shift from the issuer to retailers that have failed to implement chip and pin protection. Retailers with 75% of more of...

  • For Security & Risk Professionals

    Report

    Report Brief: Apple Pay Signals A Fundamental Shift In Secure Payments Technologies

    September 22, 2014 | Andras Cser, Denee Carrington

    During the past year, customers, US customers in particular, were rocked by revelations that hackers had stolen their credit and debit card numbers from trusted and respected retailers such as...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Market Overview: Mobile Point Of Service Solutions For Retail

    Despite Rapid Adoption Of mPOS Solutions By Retailers, Business Objectives Remain Uncertain
    September 9, 2013 | Adam Silverman

    Over the past decade, as retail sales have shifted from physical stores to digital channels, traditional store-based retailers have been struggling to compete with the endless aisle and low prices...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Point Of Service, Q2 2012

    Epicor, Fujitsu, Microsoft, Micros Retail-J, NCR, Oracle, And Wincor Nixdorf Lead, With JDA, Micros Xstore, Retalix, And SAP Close Behind
    February 7, 2013 | George Lawrie

    In Forrester's 70-criteria evaluation of point-of-service (POS) vendors, we identified the most significant solution providers in this category — Epicor Software, Fujitsu, NCR, JDA Software,...

  • For CIO Professionals

    Report

    Report Inquiry Spotlight: Retail Point-Of-Sale Systems, Q3 2009

    November 19, 2009 | George Lawrie

    Retail line-of-business executives know that technology plays a central role in helping to deliver improved customer service with increased margin. They look to CIOs to push what were once purely...

  • For CIO Professionals

    Report

    Report The State Of Point-Of-Sale Systems

    Retail CIOs Around The World Expect POS To Become More Strategic
    November 18, 2009 | George Lawrie

    Retail IT is challenged to support new cross-channel offerings and the ability to sell services and merchandise not provided in the store itself. It also needs to support rapid innovation in...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: POS Software, Q3 2006

    FUJITSU and NCR Lead In Our Point-of-Sale Software Evaluation
    September 21, 2006 | Nikki Baird

    Forrester evaluated leading POS software vendors across 137 criteria and found that FUJITSU and NCR are leaders in POS software — thanks to their solutions' ability to cross both enterprise-centric...