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ForresterFirst Insight

As the coronavirus dominates the global headlines, businesses should take the opportunity to develop business continuity plans specifically for pandemics—focusing on customer, employee, and partner needs. Read more »

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  • Report The ROI Of EX

    Business Case: The Employee Experience Playbook
    September 3, 2019 | Samuel Stern, Andrew Hewitt, Adam Schlegel

    EX is becoming ever more important due to an increasingly educated workforce, incredibly low unemployment rates, pervasive AI/automation, and workplaces beset by multiple transformation...

  • Report Five Key Trends To Benchmark DevOps Progress

    Benchmarks: The Modern Technology Operations Playbook
    January 31, 2019 | Charles Betz, Will McKeon-White

    To succeed in the digital age, infrastructure and operations (I&O) professionals must keep abreast of market trends and benchmark across many facets of their business and technology practices. This...

  • Report Top Trends Shaping Identity Verification (IDV) In 2018

    Post-Equifax Breach, IDV Aggregators Will Cater To Multifaceted IDV Requirements
    March 29, 2018 | Andras Cser, Merritt Maxim

    In the face of increasing identity theft, stricter compliance regulations, and the push for online customer acquisition, reliable, accurate, cost-effective, and easy-to-use identity verification...

  • Webinar Sector Spotlight: How Consumers Buy Fashion

    March 6, 2018 | Sucharita Kodali

    VP and Principal Analyst Sucharita Kodali walks attendees through the evolution of the apparel, accessories, and footwear market in the age of the customer. The webinar addresses...

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