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  • Report New Tech: Conversational AI For Customer Service, Q2 2019

    Forrester's Landscape Overview Of 42 Providers
    May 23, 2019 | Ian Jacobs

    Conversational AI for customer service — AKA chatbots or virtual agents — is both trendy and disappointing simultaneously. For every brand that touts benefits like contact deflection and cost...

  • Report New Tech: Market And Competitive Intelligence (M&CI) Solutions, Q1 2019

    Forrester's Landscape Overview Of 27 Providers
    March 7, 2019 | Cinny Little, Elizabeth Cullen

    A new crop of emerging technologies is turbocharging market and competitive intelligence (M&CI) professionals' ability to scale delivery of actionable insights. This report presents an overview of...

  • Report New Tech: Industrial Control Systems (ICS) Security Solutions, Q1 2019

    Forrester's Landscape Overview Of 21 Providers
    February 28, 2019 | Merritt Maxim, Joseph Blankenship

    A new crop of industrial control systems (ICS) security technologies, and the solutions they power, stand poised to unleash new paradigms in protecting and securing high-value industrial systems,...

  • Report New Tech: Virtual Care, Q1 2019

    Forrester's Landscape Overview Of 36 Providers
    February 5, 2019 | Arielle Trzcinski

    Virtual care promises to transform the way we receive and deliver healthcare. This report presents an overview of the emerging vendors in the healthcare virtual care market. These vendors deliver...

  • Report New Tech: AI-Fueled Speech Analytics Solutions In China, Q1 2019

    Forrester's Landscape Overview Of 23 Providers In China
    February 4, 2019 | Danny Mu

    The rising tide of AI and machine learning is creating new use cases for speech analytics solutions across sales, service, and marketing functions. This report presents a review of 23 vendors in...

  • Report New Tech: B2B Marketing Data Management Solutions, Q1 2019

    Forrester's Landscape Overview Of 29 Providers
    January 31, 2019 | Steven Casey

    The foundation of customer-obsessed marketing is the ability to collect, analyze, and manage the customer data to derive insights. But most B2B marketers have low confidence in the quality of their...

  • Report New Tech: Augmented Reality, Virtual Reality, And Mixed Reality, Q1 2019

    Forrester's Landscape Overview Of 21 AR, VR, And MR Providers
    January 23, 2019 | Carlton A. Doty, Annika Gunderson

    Augmented, virtual, and mixed reality (AR, VR, and MR, collectively "extended reality" or "XR") are trendy technologies that are fuel for many companies' innovation experiments. However, XR...

  • Report New Tech: Blockchain Identity (BCI) Management, Q1 2019

    Forrester's Landscape Overview Of 22 Providers
    January 3, 2019 | Andras Cser, Martha Bennett

    A new crop of blockchain identity (BCI) technologies, and the solutions they power, stand poised to unleash new paradigms in identity verification (IDV) and access policy enforcement, leading to...

  • Report New Tech: Secure Communications, Q4 2018

    Forrester's Landscape Overview Of 27 Providers
    December 11, 2018 | Heidi Shey

    This report presents an overview of the emerging vendors in the secure communications market. These are vendors whose offerings include a mix of encrypted messaging/text and additional...

  • Report New Tech: GDPR And Privacy Management Software, Q4 2018

    Tools And Technology: The Data Security And Privacy Playbook
    November 20, 2018 | Enza Iannopollo

    The EU's General Data Protection Regulation (GDPR) is the most dramatic change in data protection and governance in the last 20 years — and jurisdictions around the world are using it as a model...

  • Report New Tech: Natural Language Generation (NLG) Technologies, Q3 2018

    Forrester's Landscape Overview Of 12 Providers
    September 24, 2018 | Boris Evelson, Christian Austin

    A picture isn't always worth a thousand words. Even with the slickest dashboards, clients ask us, "Can't somebody just explain what the numbers mean to an executive?" Further, a human can't...

  • Report New Tech: Bot Management, Q3 2018

    Forrester's Landscape Overview Of 19 Providers
    September 6, 2018 | Amy DeMartine

    Software programs make attacking applications easy. Malicious hackers use these programs — called "bots" — to quickly develop, launch, and evolve attacks. These can be simplistic or sophisticated,...

  • Report New Tech: Influencer Marketing Solutions, Q3 2018

    Forrester's Landscape Overview Of 34 Influencer Marketing Solution Providers
    August 13, 2018 | Ryan Skinner

    Customers' ad avoidance plus their distaste for brand communications equals marketers eager for new ways to reach customers and for new voices with which to reach them. Influencers with online...

  • Report New Tech: Autonomous Vehicles, Q3 2018

    Forrester's Landscape Overview Of 24 Providers

    Over the past decade, self-driving cars have moved from a curiosity in college engineering labs to a top priority for global tech and auto companies. Why? The technology that enables vehicles to...

  • Report New Tech: 3D Printing, Q3 2018

    Forrester's Landscape Overview Of 38 3D Printer Providers
    July 18, 2018 | Carlton A. Doty, Annika Gunderson

    Advancements in 3D printing stand poised to revolutionize the way mass-produced products are designed and made. With this technology, product makers can accelerate time-to-market, reduce supply...

  • Report New Tech: AI-Fueled Speech Analytics Solutions, Q2 2018

    Forrester's Landscape Overview Of 31 Providers

    The introduction of artificial intelligence (AI) technologies into speech analytics has turned this once-quiet backwater of the customer service world into a growing market for customer insight...

  • Report New Tech: Digital Risk Protection, Q2 2018

    Forrester's Landscape Overview Of 21 DRP Solutions
    June 8, 2018 | Nick Hayes

    The digital risk protection (DRP) market is taking off. New vendors, major venture capital (VC) funding, and fast-paced growth all reflect swelling demand. Through persistent monitoring and...

  • Report New Tech: Payments For Platform And Marketplace Businesses, Q2 2018

    Forrester's Landscape Overview Of 20 Payment Providers That Service Platform And Marketplace Business Models
    April 20, 2018 | Brendan Miller

    Digital business executives implementing platform or marketplace business strategies have found that payments can become a quagmire, mucking up the smooth exchange of value. To pull off great...

  • Report New Tech: Conversational Computing Platforms, Q1 2018

    Forrester's Landscape Overview Of 21 Providers
    February 27, 2018 | Rob Koplowitz

    Voice input and control is the next human-computer frontier. The largest vendors are investing in conversational platforms; at the same time, smaller, well-funded players look to drive disruption....

  • Report New Tech: B2B Social Selling Tools, Q1 2018

    Forrester's Landscape Overview Of 18 B2B Social Selling Providers
    February 6, 2018 | Mary Shea, Jacob Milender, Carlton A. Doty

    With traditional sales channels fatigued, B2B marketing and sales leaders are getting serious about rolling out social selling programs. This report presents a review of 18 vendors in the B2B...

  • Report New Tech: Computer Vision Software For AI In China, Q1 2018

    Forrester's Overview Of The Landscape Of Providers Of Computer Vision Software For Artificial Intelligence In China
    January 29, 2018 | Charlie Dai

    Computer vision software is a key technology domain of artificial intelligence (AI), augmenting machines with visual capabilities such as facial recognition, character recognition, object...

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