Charts & Figures
-
-
Architectural Design Highlights Of The Revamped Funan Mall
October 16, 2019
-
Search Results
-
Webinar Predictions 2020: Retail
Monday, February 10, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Fiona Swerdlow, Sucharita Kodali, Brendan Witcher2020 will be a(nother) year of upheaval in global society and its institutions. Elections, trade barriers, climate change, and more have both consumers and businesses on edge. To evolve and grow,...
-
Report Revamping Shopping Malls By Balancing Technology With Experience
Singapore's Take On The Future Of Shopping Malls
October 16, 2019 | Xiaofeng WangOffline retail still takes the lion's share of overall retail spending; this is particularly true for the island city-state of Singapore, with its abundance of shopping malls. This report analyzes...
-
Report Research Overview: Digital Commerce Strategies For Brands
A Guide To How Branded Manufacturers Must Reevaluate Their Digital Commerce Strategy And Opportunity
Should all brands sell directly to customers online? How should brands work with marketplaces? What does this all mean for existing retail partner and distributor relationships? The sales...
-
Webinar Protecting Your Brand On The Rogue Web: E-Control Is Essential
September 4, 2019 | Sucharita KodaliThe internet has enabled broad availability of goods and services, but that benefit has become a double-edged sword as brands have grappled with counterfeits, gray market goods, IP violations, and...
-
Report Retail Mobile App Checkout And Payments Best Practices For 2019
Apply Lessons Learned From The European And US Forrester Retail Wave™ Evaluations
Mobile is a dominant digital touchpoint for today's shoppers, so retailers must elevate their mobile experiences to win, serve, and retain loyal customers. Data shows that those who download and...
-
Report Retail Mobile App Browsing And Merchandising Best Practices For 2019
Apply Lessons Learned From The European And US Forrester Retail Wave™ Evaluations
Mobile is a dominant digital touchpoint for today's shoppers, so retailers must elevate their mobile experiences to win, serve, and retain loyal customers. Data shows that those who download and...
-
Report Retail Mobile App Search And Navigation Best Practices For 2019
Apply Lessons Learned From The European And US Forrester Retail Wave™ Evaluations
Mobile is a dominant digital touchpoint for today's shoppers, so retailers must elevate their mobile experiences to win, serve, and retain loyal customers. Data shows that those who download and...
-
Report How US Customers Research And Buy Life Insurance
Meet Prospects At The Point Of Need With Easy Ways To Research And Apply
February 14, 2019 | Benjamin Ensor, August du PontLife insurance isn't consumers' top priority — until life events prompt them to buy it. Digital teams need to have the right resources in place for when that moment hits. This report explains why...
-
Report Protecting Your Brand On The Rogue Web
Wholesalers Could Ignore Internet-Based Sellers . . . Until Now
February 12, 2019 | Sucharita KodaliBrands have invested tremendous amounts in their equity. In the past, gray-market goods might have been available in a side alley in major cities, but the transparency of the internet lets...
-
Report Six Things Brands Must Do Online To Improve Sales
Follow Forrester's eCommerce Enablement Framework To Grow Presence And Share
February 12, 2019 | Sucharita KodaliBrands are now generating a hefty percentage of their overall revenues through eCommerce, often on websites other than their own. To ensure that other retailers and digital business professionals...
-
Webinar Predictions 2019: Retail
In 2019, retailers will continue to adapt to changing market conditions, evolving technology, and ever-rising customer expectations. This webinar explores how putting digital at the heart of the...
-
Report Case Study: Intime Embraces New Retail Transformation To Drive Growth
Omnichannel Is The Foundation Of An Insights-Driven Retail Business
January 16, 2019 | Xiaofeng WangTraditional retailers struggle to meet the fast-changing expectations of omnichannel customers and drive business growth. While most firms are digitizing to some degree, transformations seldom...
-
Report Measuring Up: Benchmarking Your B2B eCommerce Performance
Benchmarks: The B2B eCommerce Playbook
December 7, 2018 | John BrunoIn the age of the customer, B2B companies must know where they're performing and underperforming with their clients. Forrester partnered with B2BecNews to survey B2B digital business professionals...
-
Report Retailers: You're The Next Media Moguls
Media Networks From Commerce Companies Are Growing And Transforming Shopping
December 5, 2018 | Sucharita KodaliAmazon is now the most publicized case study of successful media networks. But other companies like Best Buy and Walmart have also quietly built profitable and rapidly growing ad businesses over...
-
Webinar Rock Your 2018 Holiday Marketing
Holiday marketing budgets for 2018 are in place, but there’s still plenty you can do to ensure that you fully optimize your search, email, and social media to get the best...
-
Report Digital Transformation Case Studies: How 23 Companies Redesigned Their Business
Examine Other Industries' Innovation Methods To Inform Your Transformation Strategy
August 27, 2018 | Martin GillBusiness leaders in every industry are launching initiatives to digitally transform their business. The task is daunting and has no clear path to success. Explore these 23 case studies —...
-
Report The Forrester Life Insurance Wave™: US Sales Websites, Q2 2018
US Life Insurers Disappoint With Weak Digital Guidance
Digital touchpoints are supplementing and sometimes displacing traditional sales touchpoints like advisors as customers research and then buy life insurance. To see how helpful they are to...
-
Report The Forrester Life Insurance Wave™: Canadian Sales Websites, Q2 2018
Life Insurance Websites Reflect Sales Models — Not Customer Goals
Digital touchpoints are supplementing and sometimes displacing traditional sales touchpoints like advisors as customers traverse online and offline paths in their life insurance purchase journeys....
-
Report Data Brief: Retailers' Options For Digital Marketing Spending Are Growing
ForecastView Document
March 7, 2018 | Brandon Verblow, Susan WuUS consumer online retail spending will grow by 55% in the next five years. Retailers are increasingly thinking about how their eCommerce and digital marketing channels work together as a part of...
-
Report 2017 Canadian Credit Card Digital Sales Functionality Benchmark
BMO And Scotiabank Lead The Pack In This Year's Review Of Credit Card Sales
We used our Digital Sales Functionality Benchmark methodology to evaluate the public websites of the five largest credit card issuers in Canada across 42 individual criteria. Bank of Montreal (BMO)...