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Charts & Figures
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New Tech Maturity Segments: AI-Enabled Meeting Technology, Q4 2019
November 27, 2019
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New Tech Functionality Segments: AI-Enabled Meeting Technology, Q4 2019
November 27, 2019
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New Tech Growth-Stage AI-Enabled Meeting Technology Vendors, Q4 2019
November 27, 2019
Search Results
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Webinar The Golden Rules For RPA Success
Tuesday, January 21, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Leslie JosephEvery organization has implemented automation, and its impact on winning, serving, and retaining customers is unquestionable. Robotic process automation (RPA) is the tip of the spear that is...
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Report New Tech: AI-Enabled Meeting Technology, Q4 2019
Forrester's Landscape Overview Of 24 Providers
An emerging set of AI-enabled meeting technologies will transform the state of enterprise collaboration as we know it. Virtual workspaces, meeting assistants, and productivity tools will create...
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Report The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019
The 13 Providers That Matter Most And How They Stack Up
November 21, 2019 | Ellen CarneyIn our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re,...
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Report The Forrester Wave™: Global Digital Experience Agencies, Q4 2019
The 14 Service Providers That Matter Most And How They Stack Up
November 12, 2019 | Ted SchadlerIn our 24-criterion evaluation of global digital experience agencies, we identified the 14 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, EPAM, IBM, Isobar, MRM//McCann,...
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Report Out Of The Shadows: How Marketplaces Will Disrupt Tech Buying
Marketplaces Are Already Revolutionizing The Long Tail Of Enterprises' Small Purchases; They'll Make Inroads Into Larger Purchases, Too
November 12, 2019 | Liz HerbertTech marketplaces — such as those emerging in software-as-a-service and cloud — promise to transform tech buying with better speed and agility along with lower cost and risk. Marketplaces are still...
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Report Digital Experience 2020: A Reference Architecture Powered By Data Drives Digital Maturity
Vision: The Digital Experience Delivery Playbook
Creating high impact, scalable digital experiences (DXes) has become a key milestone on the road to digital transformation. Yet doing it faster, cheaper, and being focused often separates winning...
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Report The Forrester Wave™: SAP Services Providers For Midsize Enterprises, Q4 2019
The 12 Providers That Matter Most And How They Stack Up
October 24, 2019 | Amanda LeClairIn our 22-criterion evaluation of SAP services providers for midsize enterprises, we identified the 12 most significant ones — BearingPoint, Birlasoft, Cognizant, Delaware, DXC Technology, EPAM,...
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Report Now Tech: eProcurement, Q4 2019
Forrester's Overview Of 26 eProcurement Providers
October 21, 2019 | Duncan JonesYou can use eProcurement platforms to enable employees to buy products and services quickly and safely and increase compliance with sourcing strategies by guiding users to preferred suppliers. To...
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Report Look Beyond ERP: Introducing The DOP
The Digital Operations Platform: Your Foundation For Customer Obsession
October 8, 2019 | Liz HerbertDigital initiatives fail without the right operational systems and processes, and many enterprise resource planning (ERP) initiatives have failed to deliver on their promises. Today, we see the...
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Report Redesign SaaS Pricing To Win, Retain, And Upsell Customers
Measure Customers' Size And Complexity To Better Align Pricing With Business Value
October 1, 2019 | Duncan JonesGood pricing models help software-as-a-service (SaaS) providers win more deals, improve renewal rates, and increase upselling. This report shows application development and delivery (AD&D) pros why...
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Report Forrester Infographic: Banks Must Embrace Technology Innovation Or Go Out Of Business
Forrester Revisits Predictions For Banking In 2023
September 20, 2019 | Jost HoppermannOne of the more frequent questions Forrester receives from application development and delivery leaders in banking is, "How will banking look in the future?" In 2008, Forrester compiled various...
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Report Now Tech: Trade Promotion Management, Q3 2019
Forrester's Overview Of 16 Trade Promotion Management Providers
September 17, 2019 | George LawrieYou can use trade promotion management (TPM) to defend market share, attract the next billion consumers, and improve success rates for new product introduction. But to realize these benefits,...
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Webinar Leverage Six Emerging Technologies To Transform Digital Insurance
September 12, 2019 | Ellen Carney, Piers ConwayEmerging technology is transforming the business of insurance. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging and sometimes...
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Webinar Make Software Central To The Structure Of Innovation Delivery
September 5, 2019 | Randy HeffnerInnovation requires software, and that requires critical alignments of culture and structure for innovation delivery. CEOs must champion software delivery as a core enterprise competency. Whether...
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Report New Tech: AI Services For Rich Media, Q3 2019
Forrester's Landscape Overview Of 32 Providers
September 3, 2019 | Nick BarberAs companies look to create more personalized customer experiences, they're finding out that their rich media content isn't architected for it. It's missing essential metadata and, in cases relying...
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Report Now Tech: Product Lifecycle Management, Q3 2019
Forrester's Overview Of 18 Product Lifecycle Management Providers
August 29, 2019 | George LawrieYou can use product lifecycle management (PLM) to improve innovation success, deliver differentiating customer experience, and reduce time-to-market. But to realize these benefits, you'll first...
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Report The Forrester New Wave™: Workday Implementation Partners, Q3 2019
The Nine Providers That Matter Most And How They Stack Up
August 28, 2019 | Liz HerbertIn Forrester's evaluation of the emerging market for Workday implementation partners, we identified the nine most significant providers — Accenture, Alight Solutions, Collaborative Solutions,...
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Report The Forrester Wave™: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019
The Nine Providers That Matter Most And How They Stack Up
August 27, 2019 | Art SchoellerIn our 31-criterion evaluation of UCaaS providers, we identified the nine most significant ones — 8x8, Cisco, Dialpad, Fuze, Microsoft, Mitel, RingCentral, Star2Star, and Vonage — and researched,...
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Report Take Two Technology Roads To Digital Experience Success
Road Map: The Digital Experience Delivery Playbook
August 16, 2019 | Ted SchadlerOnce you have a strategy to prioritize digital interactions and have assessed the business impact of each investment, it's time to produce your technology road map. You must pursue two paths...
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Webinar Realize Your (Computer) Vision
Top Computer Vision Use Cases And Vendors For Driving Growth And Operational Efficiency At Every Enterprise
August 13, 2019 | Kjell Carlsson, Ph.D.New computer vision techniques allow you to collect unprecedented intelligence about your customers, employees, products, and processes. Even better, they enable you to drive outcomes at scale for...
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Report The Business Impact Of Digital Experience Technology Is Profitable Growth
Business Case: The Digital Experience Delivery Playbook
August 5, 2019 | Ted SchadlerArmed with the methods in this report, application development and delivery (AD&D) professionals can help their companies link digital experience strategy to the technology road map. First, assess...
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Report Drive Unified Digital Customer Experiences With Better Technology Strategies
Executive Overview: The Digital Experience Delivery Playbook
Digital customer experience (CX) is a key business differentiator, so application development and delivery (AD&D) professionals must step up to support their firms' initiatives. To partner with...
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Webinar Digital Banking Engagement Platforms, Q3 2019: Digital Front Ends To Better Serve Your Customer
Using The Forrester Wave™
July 30, 2019 | Jost HoppermannThis webinar explains why digital banking engagement platforms (DBEPs, formerly omnichannel banking solutions) are important and how Forrester sees them evolving. After a short look at the...
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Report Forrester Infographic: Services Buyers Demand Digital Skills And Faster Speed
Respondents Turn To Consultancies, Agencies, And Technology Service Providers For Transformation Assistance
July 26, 2019 | Amanda LeClairBusiness and tech services firms have made big investments in their quest to deliver end-to-end transformation services — but buyers' behaviors are not shifting evenly. This infographic highlights...
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Webinar Digital Bonding: Make API Strategy About More Than REST APIs
July 25, 2019 | Randy HeffnerREST APIs deserve a great deal of the current attention they get, but there’s a problem. The attention to REST distracts from the real need: digital bonding within and between enterprises via...