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The Enterprise Content Management Playbook For 2019
The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy
Enterprise content management (ECM) continues to evolve to services-driven platforms. Rapid changes in the technology and competitive landscape complicate businesses' objectives to grow revenue and...
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Report Applying The Forrester Wave™: Enterprise BI Platforms, Q3 2019
Extend Your Investment In An Enterprise BI Platform Beyond Just BI
In July 2019, we published two Forrester Wave™ evaluations on enterprise business intelligence (BI) platforms — client-managed and vendor-managed. We used 19 criteria to evaluate 20 vendors across...
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Report Predictions 2020: Artificial Intelligence
It's Time To Turn The Artificial Into Reality (Checks)
The urgency to reap the benefits of AI is real. As is the opportunity. Companies are seeking tangible value via cost savings, revenue growth, new products, or customer experiences. But there is no...
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Report The Forrester Wave™: Robotic Process Automation Services, Q4 2019
The 13 Providers That Matter Most And How They Stack Up
In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY,...
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Webinar Use AI To Focus B2B Insights On The Human Imperative
September 19, 2019 | Allison SnowB2B insights pros struggle to understand their customers and prospects and therefore to build experiences that engage, influence, and persuade them. Learn how AI tech can help you overcome these...
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Report Research Overview: Text Analytics Technology
A Guide To General-Purpose And Domain-Specific Platforms For Text Analytics
July 18, 2019 | Boris EvelsonTo become an insights-driven business, organizations must strive to turn all data at their disposal into actionable insights. This is especially challenging when both structured and unstructured...
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Report Intelligent Content Services Will Energize Your Content Management Road Map: ECM In 2024
Vision: The Enterprise Content Management Playbook
May 10, 2019 | Cheryl McKinnonContent services and modern content platforms now dominate the enterprise content management (ECM) conversation. Veteran vendors are on the defensive — consolidating, merging, and divesting. New...
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Report Gauge Your RPA Maturity
February 21, 2019 | Craig Le ClairThe search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate...
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Report Demystify Artificial Intelligence In Social Listening Platforms
February 7, 2019 | Jessica Liu, Arleen ChienArtificial intelligence (AI) was the trending topic in the 2018 marketing technology landscape. Social listening platforms (SLPs) have joined the fray; vendors go to market touting their AI...
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Report Now Tech: Robotic Process Automation Services, Q4 2018
Forrester's Overview Of 39 Robotic Process Automation Service Providers
Robotic process automation (RPA) services can add value via consulting, implementation support, and ongoing management of an RPA program. But to access these benefits, you'll first have to select...
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Report The Forrester New Wave™: Natural Language Generation For Analytics, Q4 2018
The Nine Providers That Matter Most And How They Stack Up
November 28, 2018 | Boris EvelsonIn Forrester's evaluation of the emerging market for natural language generation (NLG) for analytics, we identified the nine most significant providers in the category — Arria, Automated Insights,...
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Report Now Tech: Voice-Of-The-Customer Vendors In Asia Pacific, Q4 2018
Forrester's Overview Of 21 Voice-Of-The-Customer Providers In Asia Pacific
Customer experience (CX) professionals use voice-of-the-customer (VoC) tools to collect and analyze customer feedback, improve CX, and track the results of these improvements. But to access these...
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Report Predictions 2019: Artificial Intelligence
No Pain, No Gain With Enterprise AI
Your enterprise AI journey is going to be a rollercoaster. You want immediate rewards from AI but realize the risks. You will overcome your cautious cynicism by overplanning. You'll dive in anyway...
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Report Now Tech: Voice Of The Customer (VoC) Vendors, Q4 2018
Forrester's Overview Of 28 VoC Providers
October 9, 2018 | Faith AdamsCX pros use voice of the customer (VoC) tools to collect and analyze customer feedback, inform customer experience (CX) improvements, and track the results of these improvements. But to access...
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Report The Forrester Tech Tide™: Artificial Intelligence For Business Insights, Q3 2018
Road Map: The Customer Analytics Playbook
September 28, 2018 | Brandon PurcellAI technologies are evolving fast and growing increasingly critical to firms' ability to win, serve, and retain customers. The imperative exists for these firms not to just adopt a singular AI tech...
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Report Look To Four Use Case Categories To Push RPA And AI Convergence
Text Analytics Leads The Way
Even Forrester's ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases:...
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Report The Forrester Wave™: AI-Based Text Analytics Platforms, Q2 2018
The Eight Providers That Matter Most And How They Stack Up
June 14, 2018 | Boris EvelsonIn our 22-criteria evaluation of AI-based text analytics platforms providers, we identified the eight most significant ones — Attivio, Clarabridge, EPAM Systems, Expert System, IBM, Micro Focus,...
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Report The Forrester Wave™: File Analytics Providers, Q2 2018
The 11 Providers That Matter Most And How They Stack Up
June 13, 2018 | Cheryl McKinnonIn our 31-criteria evaluation of file analytics providers, we identified the 11 most significant ones — Active Navigation, Adlib, Concept Searching, Egnyte, IBM, Micro Focus, Nuix, OpenText, TITUS,...
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Report Now Tech: AI-Based Text Analytics Platforms, Q2 2018
Forrester's Overview Of 34 Text Analytics Platforms
April 4, 2018 | Boris EvelsonYou can use AI-based text analytics platforms to improve customer acquisition, service, and retention; manage governance and risk; and gain efficiencies with RPA. But to access these benefits,...
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Report Q&A: Six Questions To Ask Before Diving Into Text Analytics
Make The Most Of Your Textual Enterprise Data
Your company's understanding of its customers will be incomplete unless you can harness all types of enterprise data — structured and unstructured. While customer insights (CI) pros are comfortable...