27 results in Everything
 
Sort by:
Refine
  • Customer Intelligence
  • Drive revenue with customer experience
  • Maxie Schmidt-Subramanian

Search Results

  • Report Net Promoter Benchmarks, 2019 (US)

    Net Promoter Scores Of 260 Organizations Across 16 Industries
    November 7, 2019 | Maxie Schmidt-Subramanian

    Almost half of firms recently surveyed by Forrester use Net Promoter Score (NPS) as a key performance indicator (KPI) for the success of their customer experience (CX) efforts. In this report, we...

  • Report How To Choose The Right CX Beacon Metric

    Use Our 13-Criterion Tool To Determine Whether NPS, Satisfaction, Or Another KPI Should Be Your Organization's Top-Level CX Metric
    August 29, 2019 | Maxie Schmidt-Subramanian

    Firms need a customer experience (CX) beacon metric to measure the overall success of their CX efforts, rally employees behind CX as a priority, and build a CX measurement architecture. But CX...

  • Forum CX NYC 2019

    Change The Game: Leading Radical CX Innovation
    June 11, 2019 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Webinar Why Paying Employees For Delivering Good CX Is A Bad Idea

    September 11, 2018 | Maxie Schmidt-Subramanian, Samuel Stern

    Monetary incentives for good CX delivery backfire. They create bad CX and bad employee experiences. In this webinar, Maxie and Sam explain — and bust — the five myths that lead...

  • Webinar The Future Of CX Measurement

    February 6, 2018 | Maxie Schmidt-Subramanian

    Three trends are disrupting how you can measure customer experience. These trends make it imperative for companies to innovate — or face the certainty that even their advanced CX measurement...