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  • Forum CX SF 2019

    The Rise of XD: Master the New Art (and Science) of Experience Design
    October 17, 2019 | San Francisco | Andrew Hogan

    Just what we need: another abbreviation. But this one is for real. Experience design — or XD — is rapidly emerging as the discipline to rule them all. If exceptional CX is the goal, XD...

  • Forum CX Singapore 2019

    Change The Game: Driving Radical CX Innovation
    August 28, 2019 | Singapore | Frederic Giron

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Webinar Select The Right Measurement Vendors Using The Forrester Wave™

    May 23, 2018 | Jim Nail, Tina Moffett

    Data-driven marketing builds a fact-based marketing strategy so marketers can engage customers with contextually relevant messages. Marketers need to wrangle the messy interactions across journeys...

  • Webinar Retailers Need Digital Analytics To Use New Data Streams

    February 21, 2018 | Ananda Chakravarty, Cinny Little

    Retail stores have been living in the analytical “dark ages” compared with digital channels, relegated to metrics that rarely take into account customer behavior. However, advances in...