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  • Report Your Definition Of Future Work Should Shape Your Operating Structure

    Classify Your Future Work For Successful Delivery In The Long Run
    June 4, 2020 | Gordon Barnett, Bobby Cameron

    As firms become more customer obsessed, the CIO mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, CIOs...

  • Report Enterprise Architecture In 2025 And Beyond

    Vision: The EA Practice Playbook
    May 22, 2020 | Gordon Barnett

    As firms become more customer obsessed, the enterprise architecture (EA) mandate becomes richer and more complex — and that changes the work the EA ecosystem must do. To see how the work of EA will...

  • Report Business Architecture In 2025 And Beyond

    Evolving To Support Outcome-Based Architecture
    May 20, 2020 | Gordon Barnett

    As firms continue their evolution to become customer obsessed, the need for specialist business architecture (BA) professionals becomes more apparent. Today, most BA pros focus on helping their...

  • Report Don't Hinder Effective Business Execution With Rigid Reporting Lines

    Power Your Firm's Customer Obsession — Evolve From Functional To Adaptive Structures
    May 12, 2020 | Gordon Barnett, Bobby Cameron

    As firms become more customer obsessed, the CIO mandate becomes richer and more complex — customer led, insights driven, fast, and connected. Succeeding in this ever-changing environment means CIOs...

  • Report The State Of Business Architecture In 2020

    May 7, 2020 | Gordon Barnett

    Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Business-focused enterprise architecture (EA) pros...

  • Report Promises, Not Obligations, Are The Basis Of Future Operating Models

    Empower Team Collaboration Through A Framework Of Mutual Commitments
    March 10, 2020 | Charles Betz, Chris Gardner

    As infrastructure and operations (I&O) organizations move to digital product teams, it's becoming increasingly ineffective to base governance on traditional controls (processes, manual inspection,...

  • Report How To Build Your Company's Customer Obsession Strategy

    Audit Your Current Ops Against Your Future Vision To Know What To Change
    January 31, 2020 | Shar VanBoskirk

    Most firms aren't yet customer obsessed, but that's not because they don't understand the concept. (We've been writing about it for 10+ years!) Leaders don't know how to operationalize customer...

  • Report Build Your Adaptive IT Operating Model Iteratively

    Focus On Structure After You Have Defined Your Customers, Service, And Capabilities
    November 20, 2019 | Gordon Barnett

    Firms that have obtained the highest levels of customer obsession have done so by adopting well-designed adaptive operating models. Firms that fail to meet customer obsession expectations struggle...

  • Report Key Attributes Of An Adaptive Operating Model

    Develop Your Operating Model Around Strategy, Operations, And Leadership
    November 12, 2019 | Gordon Barnett

    Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

  • Report Operating A Customer-Obsessed Enterprise

    Know What To Pivot At Your Firm
    September 12, 2019 | Shar VanBoskirk

    Eight years into the age of the customer, just 15% of enterprises are customer obsessed. Our research finds that executives agree with the idea of customer obsession — they just struggle to put it...

  • Report The Forrester Wave™: Enterprise Architecture Management Suites, Q1 2019

    The 12 Providers That Matter Most And How They Stack Up
    March 5, 2019 | Gordon Barnett

    In our 35-criterion evaluation of enterprise architecture management suites (EAMS) providers, we identified the 12 most significant ones — Ardoq, Atoll Technologies, Avolution, BiZZdesign, BOC...

  • Report Understand Four Key Factors To Define Your Future Adaptive Ops Model

    Poorly Designed IT Operating Models Are The Primary Cause Of Failed Business Transformations
    March 4, 2019 | Gordon Barnett, Bobby Cameron

    The quest for customer obsession is arduous — littered with obstacles that impede progress. Those firms that have obtained the highest levels of customer obsession have done so by adopting a...

  • Report EA Metrics That Matter

    Benchmarks: The EA Practice Playbook
    November 19, 2018 | Gordon Barnett

    Enterprise architecture (EA) leaders are struggling to define metrics that demonstrate the value delivered by their EA practice. This report lays out the core categories of EA metrics, recommends...

  • Report Lead The Design-Minded Evolution Of Your Firm

    Master Three Design Competencies To Be Successful
    November 2, 2018 | Gordon Barnett

    Design is a key determinant in the success of the modern organization. Though firms are building a competency in design, their efforts are piecemeal and unstructured. CIOs and other tech leaders...

  • Report Design Your EA Organization For Your Value Proposition

    Organization: The EA Practice Playbook
    October 31, 2018 | Gordon Barnett

    Leading EA practices continuously assess the value of their EA discipline and its contribution to the success of their firm. Many EA leaders reposition or reconfigure their EA operating model to...

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