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  • Webinar Testing AI-Infused Applications: The Good, The Bad, And The Ugly

    Wednesday, October 30, 2019, 12:00 p.m.-12:40 p.m. Eastern time (16:00-16:40 GMT) | Diego Lo Giudice

    For the next five years, you will be infusing your applications with artificial intelligence (AI) capabilities, giving them speech, hearing, sight, and decision-making capabilities. You might be...

  • Webinar The Essentials Of Voice, 2019

    Tuesday, September 24, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Julie A. Ask, Ian Jacobs, Jennifer Wise

    Firms place too much cognitive load on consumers in the context of digital experiences. Conversational interfaces offer one opportunity to lighten this load by allowing consumers to use natural...

  • Webinar Use AI To Focus B2B Insights On The Human Imperative

    Thursday, September 19, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Allison Snow

    B2B insights pros struggle to understand their customers and prospects and therefore to build experiences that engage, influence, and persuade them. Learn how AI tech can help you overcome these...

  • Webinar The Essentials Of Chat, 2019

    Tuesday, September 17, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Julie A. Ask, Ian Jacobs, Jennifer Wise

    Firms place too much cognitive load on consumers in the context of digital experiences. Conversational interfaces offer one opportunity to lighten this load by allowing consumers to use natural...

  • Report New Tech: Enterprise Computer Vision Software In China, Q3 2019

    Forrester's Landscape Overview Of 33 Providers Of Enterprise Computer Vision Software For Artificial Intelligence In China
    September 12, 2019 | Charlie Dai

    Computer vision (CV) is key to digital business, and the development of AI has become a national strategy in China. Computer vision is one of the hottest AI technology domains in the Chinese...

  • Webinar Leverage Six Emerging Technologies To Transform Digital Insurance

    September 12, 2019 | Ellen Carney, Piers Conway

    Emerging technology is transforming the business of insurance. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging and sometimes...

  • Report The Forrester Wave™: Enterprise Health Clouds, Q3 2019

    The Nine Providers That Matter Most And How They Stack Up
    September 11, 2019 | Jeff Becker

    In our 31-criterion evaluation of enterprise health cloud providers, we identified the nine most significant ones — Amazon Web Services (AWS), Atos, Google, IBM, Microsoft, NTT DATA, Philips,...

  • Report Machine Learning Powers The Industrial Internet Of Things

    Insights From IoT Software Platforms Create New Service-Based Experiences To Delight Customers And Drive Growth
    September 10, 2019 | Paul Miller, Michele Pelino

    The internet of things (IoT) plays a pivotal role in transforming the industrial sector. Connecting machines to record their usage patterns is often the first step, and it can deliver tangible...

  • Report RQ 2.0: Assess Your Readiness For Artificial Intelligence, Automation, And Robotics

    The Updated Robotics Quotient Prioritizes The Crucial Investments You Need To Make
    September 9, 2019 | J. P. Gownder

    Automation technologies — from AI to robotic process automation (RPA), physical robotics, and more — are transforming business processes and operating models. But most companies don't have the...

  • Report New Tech: AI Services For Rich Media, Q3 2019

    Forrester's Landscape Overview Of 32 Providers
    September 3, 2019 | Nick Barber

    As companies look to create more personalized customer experiences, they're finding out that their rich media content isn't architected for it. It's missing essential metadata and, in cases relying...

  • Report Connected Solutions Are A Catalyst For Tech-Driven Innovation

    Learn From Telcos And Network Infrastructure Vendors About Innovations For Networked Solutions
    August 30, 2019 | James Staten, Dan Bieler

    Customers increasingly expect products and services that interact with them continuously and that get updated regularly. Smart posters, predictive maintenance, industrial automation, autonomous...

  • Report Forrester Infographic: The State Of Voice Assistants, 2019

    An Overview Of Consumer And Enterprise Adoption Of Conversational Interfaces
    August 28, 2019 | Julie A. Ask

    Conversations will evolve into a core element of digital experiences. Voice assistants have been around for years, but they primarily fetch answers to simple questions or control devices. As a...

  • Report The Forrester New Wave™: Workday Implementation Partners, Q3 2019

    The Nine Providers That Matter Most And How They Stack Up
    August 28, 2019 | Liz Herbert

    In Forrester's evaluation of the emerging market for Workday implementation partners, we identified the nine most significant providers — Accenture, Alight Solutions, Collaborative Solutions,...

  • Report Consumers Want Convenience, Not Conversations

    Conversational Interfaces Struggle To Deliver Contextual Convenience
    August 21, 2019 | Julie A. Ask, Ian Jacobs

    Consumers want convenience and choice — not conversational interfaces. However, a fear of being left behind still impels digital business leaders to build them. And nearly three-fourths of those...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    August 16, 2019 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report CX NYC 2019 Day Two Highlights: Humanizing Radical CX Innovation

    Top Takeaways About Employee Experience, Moments That Matter, And Differentiating With Privacy
    August 15, 2019 | Harley Manning

    Customer expectations continue to rise faster than companies are making customer experience (CX) improvements. At this year's CX NYC Forum, analysts and practitioners shared new ways for CX pros to...

  • Webinar Want A Fast AI Implementation? Cognitive Search Is Your Ticket To Ride

    Using The Forrester Wave™
    August 15, 2019 | Mike Gualtieri

    Cognitive search is an AI-powered search engine. Enterprise use it to unlock wisdom from stored data, find answers, and discover new insights. In our 24-criterion evaluation of cognitive search...

  • Webinar Realize Your (Computer) Vision

    Top Computer Vision Use Cases And Vendors For Driving Growth And Operational Efficiency At Every Enterprise
    August 13, 2019 | Kjell Carlsson, Ph.D.

    New computer vision techniques allow you to collect unprecedented intelligence about your customers, employees, products, and processes. Even better, they enable you to drive outcomes at scale for...

  • Report Give Your Brand A Voice — Literally

    Vision: The Brand Experience Playbook
    August 12, 2019 | Dipanjan Chatterjee

    Voice is marketing's most significant paradigm shift this decade — one that has far-reaching implications for how brands engage customers and prospects. CMOs: Read this report to learn why voice...

  • Report Data-Fueled Products: How To Thrive On The Design And Data Science Collision

    August 9, 2019 | Andrew Hogan

    Companies are starting to combine data science and design to create data-fueled products based on pattern-finding algorithms. But it's not going well: Many companies are hurting their customers and...

  • Report New Tech: Enterprise Computer Vision Solutions, Q3 2019

    Forrester's Landscape Overview Of 33 Providers
    August 9, 2019 | Kjell Carlsson, Ph.D.

    Are we in an AI revolution? Maybe. Are we in a computer vision (CV) revolution? Definitely. With hundreds of new startups and over $15B in new funding since 2013, CV solutions give enterprises...

  • Report B2B Insights Deep Dive: Use AI To Activate Emotion

    A Pragmatic Guide To Using AI To Influence Choices Along B2B Customer Journeys
    August 8, 2019 | Allison Snow, Emily Miller

    Artificial intelligence is a hot topic: Techniques are more sophisticated than ever before, and enterprise opportunities abound. Techniques of the past have fallen short of enabling firms to get to...

  • Report B2B Insights Deep Dive: Use AI To Drive Engagement

    A Pragmatic Guide To Using AI To Nurture Two-Way Conversations With B2B Audiences
    August 8, 2019 | Allison Snow, Emily Miller

    Artificial intelligence is a hot topic: Techniques are more sophisticated than ever before, and enterprise opportunities abound. Techniques of the past have fallen short of enabling firms to get to...

  • Report B2B Insights Deep Dive: Use AI To Demonstrate Empathy

    A Pragmatic Guide To Using AI To Understand Context In B2B Customer Journeys
    August 8, 2019 | Allison Snow, Emily Miller

    Artificial intelligence is a hot topic: Techniques are more sophisticated than ever before, and enterprise opportunities abound. Techniques of the past have fallen short of enabling enable firms to...

  • Report At A Glance: Use AI To Focus B2B Insights On The Human Imperative

    Boost Buyer Experiences With Empathy, Engagement, And Emotion
    August 8, 2019 | Allison Snow, Emily Miller

    Artificial intelligence is a hot topic: Techniques are more sophisticated than ever, and enterprise opportunities abound. Techniques of the past have fallen short of enabling firms to get to know...

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