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Forrester First Insight

As the coronavirus dominates the global headlines, businesses should take the opportunity to develop business continuity plans specifically for pandemics—focusing on customer, employee, and partner needs. Read more »

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  • Report Forrester Infographic: Lessons On Experience-Led Transformation

    This Companion Piece To Our Forrester Wave™ Describes Best Practices In Experience-Led Transformation
    January 6, 2020 | Ted Schadler

    In "The Forrester Wave™: Global Digital Experience Agencies, Q4 2019," we evaluated 14 agencies, consultancies, and tech service providers and spoke with 48 customer references. Almost one-quarter...

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