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  • Report The Operating Model For Customer Obsession

    November 3, 2015 | Sharyn Leaver, Michelle Moorehead, Sheryl Pattek

    We know and have proven that a better customer experience correlates with higher revenue growth. But what does it take to succeed in your quest for the level of customer obsession needed to drive...

  • Report Top Technologies For Your BT Agenda

    July 29, 2014 | Sharyn Leaver, Kyle McNabb

    In today's competitive environment, investing in business technologies is central to companies' ability to win, serve, and retain customers. Business execs know this, but they don't think that...

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