Charts & Figures
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Insurance Technology Outlook
December 2, 2019
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Hype Insurance Technology Investments
December 2, 2019
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Hot Insurance Technology Investments
December 2, 2019
Search Results
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Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Insurance
Emerging technologies will shift the traditional insurance industry to adopt new, digital practices. The accompanying PDF provides a closer look at the impact that emerging technologies will have...
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Report The Top Emerging Technology Investments In Insurance In 2020
Tools And Technology: The Digital Insurance Strategy Playbook
December 2, 2019 | Ellen CarneyForrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy...
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Report Predictions 2020: Insurance
Insurers Will Seek To Engage Customers With Their Impact Agenda
A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. In 2020, they will counter this negative environment with a burst of...
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Report The Future Of Work In Insurance
Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills
Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right...
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Report Emerging Risks Transform Small Business Insurance
Prioritize Blind Spots To Protect Small Business From Emerging Risk
August 16, 2019 | Ellen CarneyUS small businesses are buying different insurance policies now versus five years ago. Much of this change is rooted in digital, social, and economic forces. Forrester dug into five years of US...
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Report Video: Emerging Risk And Reward In US Small Business Insurance
Invest To Protect Small Business Customers From New Risks
July 23, 2019 | Ellen CarneyCustomer expectations, demographics, competition, and technology are changing US small businesses — and their business insurance needs. Segments historically overlooked in the digital wave, such as...
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Report Make It Clear Why Prospects Should Insure With You
Digital Feature Fix: Give Prospects Compelling Reasons To Choose Your Insurance Company
Many people think insurance companies are all the same. And it's partly insurance companies' own fault. Our reviews for our Forrester Industry Wave™ evaluations often reveal that digital teams at...
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Report Steer Your Customers' Insurance Journeys With Benchmarks
Benchmarks: The Digital Insurance Strategy Playbook
November 2, 2018 | Ellen CarneyDigital touchpoints must constantly evolve to reflect how consumers and small businesses research, buy, and use insurance. Digital insurance strategy leaders need to deploy digital services that...
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Report Case Study: Geoffrey Insurance Boosts Customer Engagement With Personalized Interactive Video
Personalized Video Increases The Value Of New Customer Communications
Insurers struggle to communicate effectively with customers. In an industry rife with dense language and even denser business processes, how can digital business leaders engage customers and...
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Report Help Customers Connect With You When They Need Answers To Insurance Questions
Digital Feature Fix: Offer Customers Both Self-Service And Human Help
Digital insurance teams have made their firm's sites and apps much easier to use to speed up quoting, buying, and servicing for customers. But customers will always have questions, even when...
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Webinar Insuring The Future Online In The US And Europe
While it was largely a person-to-person business as recently as a decade ago, the insurance industry is highly impacted by the internet today. This webinar provides context to the newly...
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Report The Forrester Auto Insurance Wave™: US Mobile Sites, Q2 2018
US Auto Insurers Undermine Their Websites' Rich Functionality With Cumbersome Navigation
To win and retain customers, auto insurers offer mobile websites that let a vehicle owner research and buy their products, as well as get service from them in a moment of need. To gauge how helpful...
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Webinar Best Practices From The Forrester Life Insurance Wave™: US And Canadian Websites, Q2 2018
Digital touchpoints are changing how Americans and Canadians are researching and buying life insurance. We used our Industry Wave methodology to evaluate the digital functionality and usability of...
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Report Case Study: Pinnacol Assurance Fights Disruption By Launching A Digital Venture
How Pinnacol Launched Digital Subsidiary Cake In 12 Months
June 12, 2018 | Ellen CarneyNo insurance company is immune from the impact of digital transformation. Established insurers are dealing with an onslaught of forces that range from escalating customer expectations to the...
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Report The Forrester Life Insurance Wave™: US Sales Websites, Q2 2018
US Life Insurers Disappoint With Weak Digital Guidance
Digital touchpoints are supplementing and sometimes displacing traditional sales touchpoints like advisors as customers research and then buy life insurance. To see how helpful they are to...
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Report The Forrester Life Insurance Wave™: Canadian Sales Websites, Q2 2018
Life Insurance Websites Reflect Sales Models — Not Customer Goals
Digital touchpoints are supplementing and sometimes displacing traditional sales touchpoints like advisors as customers traverse online and offline paths in their life insurance purchase journeys....
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Webinar Accelerate Your Digital Insurance Strategy With Six Emerging Technology Building Blocks
Digital technology is transforming insurance. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging and sometimes overhyped...