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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum Technology & Innovation APAC

    Learn how to become the catalyst of innovation in your enterprise.
    May 26, 2020 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

    In 2020, technology leaders in the innovation-driven Asia-Pacific region have a chance to rise above the day-to-day management of IT systems and become a true catalyst of business...

  • Webinar Today, 5G And Edge Computing Are Advancing IoT Value

    Tuesday, May 12, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Michele Pelino, James Staten

    Here in 2020, we have arrived at a time when two fantastic technology advancements are dramatically improving real-time, onsite insights about what is going on in your company’s endpoints....

  • Report The Forrester Tech Tide™: Intelligent Automation, Q1 2020

    Nineteen Technologies Underpin Intelligent Automation
    January 8, 2020 | Craig Le Clair

    Automation is increasingly critical to every organization's ability to win, serve, and retain its customers. To accelerate their performance in automation, companies are evaluating and adopting a...

  • Report The CIO's Guide To Augmented, Mixed, And Virtual Reality

    Build Future-Of-Work Scenarios For Your Employees To Increase Productivity, Quality, And Employee Experience
    November 21, 2019 | J. P. Gownder

    The future of work requires CIOs and their business partners to bring all the benefits of digitalization to employees. Employees in frontline jobs — from surgeons to field service technicians to...

  • Report Predictions 2020: Automation

    Utilize Strike Teams To Fend Off The Automation Paradox

    Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

  • Report Predictions 2020: CIO

    Uncertainty Will Create Opportunity For CIO Leadership In 2020

    Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the...

  • Report The Forrester Wave™: Robotic Process Automation, Q4 2019

    The 15 Providers That Matter Most And How They Stack Up
    October 23, 2019 | Craig Le Clair

    In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 15 most significant ones — Another Monday, AntWorks, Automation Anywhere, Blue Prism, EdgeVerve,...

  • Report The Forrester Wave™: Robotic Process Automation Services, Q4 2019

    The 13 Providers That Matter Most And How They Stack Up
    October 15, 2019 | Leslie Joseph, Craig Le Clair

    In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY,...

  • Report Attended-Mode RPA: The Differences You Need To Know

    Intelligent Automation Must Include The Front Office
    July 29, 2019 | Craig Le Clair

    Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...

  • Report RQ For Blockchain: Assess Your Readiness For Using Distributed Ledger Technology

    The Robotic Quotient For Blockchain Guides Your Approach To People, Leadership, Organization, And Trust In The Era Of Multiparty Processes
    May 17, 2019 | Martha Bennett, J. P. Gownder

    The introduction of blockchain (AKA distributed ledger technology or DLT) is transforming processes and operating models and ushering in an era of new business and trust models. But while the...

  • Report Gauge Your RPA Maturity

    February 21, 2019 | Craig Le Clair

    The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate...

  • Report Reinventing Work In The Era Of Automation

    Automation Is Creating A Radically Different Economic Reality For Jobs
    August 24, 2018 | Craig Le Clair

    Three unstoppable forces — scale, control, and convergence — will reorganize traditional work into four segments: automation deficits, automation dividends, the talent economy, and restructured...

  • Report The Forrester Wave™: Robotic Process Automation, Q2 2018

    The 15 Providers That Matter Most And How They Stack Up
    June 26, 2018 | Craig Le Clair

    In our 30-criteria evaluation of robotics process automation (RPA) providers, we identified the 15 most significant — Another Monday, AntWorks, Automation Anywhere, Blue Prism, Contextor,...