5 results in Reports
 

Sorry — your search returned 0 results, so we expanded the date range to "All".

Sort by:
Refine
  • Customer Experience
  • Analyst Relations
  • Application Development & Delivery
  • Mobile Application Development
  • Healthcare

Search Results

  • Report Developing Tomorrow's Digital Experiences

    December 22, 2017 | Julie A. Ask, Michael Facemire

    Digital channels are more amorphous and fragmented than ever. However, they share a common core: mobile. Mobile will emerge as the central choreographer in this broader, connected ecosystem....

  • Report How Companies Improved Their Customer Experience Index Scores, 2014

    May 20, 2014 | Megan Burns

    Forrester interviewed customer experience (CX) professionals at brands that showed the biggest year-over-year improvement in our annual CX benchmark. We asked them what they and their companies did...

  • Report Use Sensors To Take Apps To The Next Level Of Customer Engagement

    Apps Are Better And Customers Are Happier When Sensor Data Enriches Experiences
    April 22, 2014 | Mike Gualtieri, Rowan Curran

    Most apps are boring. Sensors can help. Sensors are data collectors that measure physical properties of the real-world such as location, pressure, humidity, touch, voice, and much more. You can...

  • Report Case Study: Designing Humana's Mobile Suite

    How Customer Experience Professionals Can Support Mobile Experiences
    February 23, 2012 | Elizabeth Boehm

    Mobile is quickly becoming a key touchpoint for consumers across industries, and health insurers are no exception. Insurers are jumping on the mobile bandwagon, but many are still unsure of how to...

  • Report How Companies Raised Their Customer Experience Index Scores, 2011

    April 18, 2011 | Megan Burns

    To understand how companies drive customer experience improvement, Forrester spoke to leaders at brands having Customer Experience Index (CxPi) scores that went up appreciably in 2011. We uncovered...

Content Type

Apply

Filters

Topics

Methodology

Region