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Report The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019
The 13 Providers That Matter Most And How They Stack Up
November 21, 2019 | Ellen CarneyIn our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re,...
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Report CRM Goes Vertical In The Age Of The Customer
Landscape: The CRM Playbook
November 8, 2019 | Kate LeggettApplication development and delivery (AD&D) professionals who support CRM cannot afford failed technology initiatives. They increasingly deploy CRM solutions that are verticalized to leverage...
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Report Develop A Broad Vision For Zero Back Office At Your Bank To Reap Its Full Benefits
Without Seamless Back-Office Processes, Banks Won't Deliver True Digital Banking — Just More "Potemkin" Solutions
November 7, 2019 | Jost HoppermannMany banks plan to automate their back-office processes to improve customer experience, increase process speed, reduce error rates, ease regulatory compliance, and manage cost. Forrester has...
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Report Forrester Infographic: Banks Must Embrace Technology Innovation Or Go Out Of Business
Forrester Revisits Predictions For Banking In 2023
September 20, 2019 | Jost HoppermannOne of the more frequent questions Forrester receives from application development and delivery leaders in banking is, "How will banking look in the future?" In 2008, Forrester compiled various...
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Report Financial Services Firms Have Solid Plans For Transformation But Lack Urgency
Get The Results From Forrester's Q3 2019 Global Financial Services Architecture Survey
September 13, 2019 | Jost HoppermannForrester's Q3 2019 Global Financial Services Architecture Survey includes more than 100 financial services decision makers from 31 countries, spans multiple industry segments, and shows that the...
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Report The Spotify Approach In Banking: Don't Copy It; Adapt It
How To Scale Agile By Cherry-Picking From The Spotify Approach
Born-digital firms have embraced next-generation organizational structures. The Spotify approach in particular is hogging the limelight. But what works in lean digital businesses might not be...
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Report Forrester Infographic: Get Smart In Tech Markets Before Investing In Startups
Emerging technology markets are teeming with innovative startups, which could pose either an existential threat or an opportunity to grow your business. To secure new competitive advantages, many...
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Report The ROI Of CX Transformation
The Business Case Report In The CX Transformation Playbook
August 15, 2019 | Maxie Schmidt-SubramanianCustomer experience (CX) transformation efforts bring benefits like increased customer retention and greater cross-sell opportunity. To get those benefits, CX leaders need to invest in areas like...
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Report The Best And Worst Of Email Marketing, 2019
Small Improvements Will Boost Response Rates And Sales
July 22, 2019 | Shar VanBoskirkThis report identifies the small fixes that every B2C marketer can make to their email marketing campaigns in order to boost performance. Forrester reviewed 100 email marketing campaigns across...
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Report Digital Banking Application And Architecture Trends For 2020
Use An Updated View On Digital Banking To Cope With Banks' Most Pressuring Needs
July 12, 2019 | Jost HoppermannBanking applications represent both the banking business itself and the primary touchpoints for customers. Banking technology teams need to be aware of five key trends for 2020 and beyond that will...
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Report Video: Drive Deposits By Helping Your Customers Save
Driving deposits is a key priority for many banks and credit unions. Attracting deposits isn't only about interest rates, it's also about helping customers save. But saving is hard — your...
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Report The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2019
The 13 Providers That Matter Most And How They Stack Up
July 1, 2019 | Jost HoppermannIn our 28-criterion evaluation of digital banking engagement platforms providers, we identified the 13 most significant ones — Backbase, CR2, Crealogix, EdgeVerve, Finastra, i-exceed, Intellect...
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Report Now Tech: Life Insurance Policy Administration Systems, Q2 2019
Forrester's Overview Of 25 Life Insurance Policy Administration System Providers
June 26, 2019 | Ellen CarneyYou can use life insurance policy administration systems (PAS) to foster customer loyalty, grow revenue, and improve your operational efficiency. But to realize these benefits, you'll first have to...
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Report The US Customer Experience Index, 2019
How Brands Build Loyalty With The Quality Of Their Experience
June 11, 2019 | Rick ParrishHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of all 260 brands across 16 industries in the US Customer Experience...
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Report Quick Take: Australia's PayID Breach Demonstrates The Importance Of Customer Trust
This week, a security breach involving the PayID service of Australia's New Payments Platform (NPP) came to light — an incident affecting tens of thousands of bank customers. Malicious actors used...
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Report Don't Select Banking Software Without Understanding The State Of The Banking Platform Market
Results From Forrester's Global Banking Platform Deals Survey 2019
May 24, 2019 | Jost HoppermannState-of-the-art banking platforms — or elements of them like core banking and digital channels — can create fresh opportunities for banks and their application development and delivery (AD&D)...
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Report The Top Insurance Tech Trends To Watch In 2019
Six Trends Define How Insurers Should Invest To Address Business And Tech Challenges
May 7, 2019 | Ellen CarneyInsurers are aiming to transform their organizations with digital technologies. Forces such as emerging technology, changing customer behavior, and new risks are influencing insurance technology...
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Report Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation
March 29, 2019 | Amanda LeClairIn the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive...
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Report Defining The Scope Of Banking Platforms
Understand The Scope Of Vendors' Digital Banking Offerings To Make Informed Decisions
February 28, 2019 | Jost HoppermannApplication development and delivery (AD&D) teams in banks need to quickly and effectively determine which banking software packages are best suited to helping their bank succeed. Conflicting,...
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Report Banks Need To Prepare For Banking Application Ecosystems
Forward-Looking Banks Plan To Assemble Their Banking Applications
February 19, 2019 | Jost HoppermannVery few banks and technology leaders disagree that banks need complete digital transformation. Leading banks are moving to advanced digital target state architectures without creating new legacy....
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Report Harness Emerging Technologies To Differentiate Your Digital Business
Advanced Level: Technology Practices For Digital Business
Digital innovators treat technology as a business asset, the underpinning of new business models. They put technology at the core of their innovation process, and harness emerging technology to...
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Report How Five Drivers Will Shape Insurance Business Technology Investments In 2019
Take Three Key Tech Investment Actions In 2019
January 31, 2019 | Ellen CarneyInsurance business technology teams caught a few breaks in 2018, including fewer (but more costly) insured weather losses and new thinking by regulators when it comes to disruptive technology. But...
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Report Now Tech: Digital Banking Engagement Platforms, Q4 2018
Forrester's Overview Of 31 Digital Banking Engagement Platforms Providers
December 28, 2018 | Jost HoppermannYou can use digital banking engagement platforms (DBEPs) to deliver new digital banking capabilities flexibly and rapidly, support multiple channels out of the box, and drive revenue and improve...
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Report The State Of Digital Banking Transformation, 2019
Transformation Strategies Can Be Obstacles Or Accelerators — Pick The Right One
December 17, 2018 | Jost HoppermannTwo years ago, the vast majority of banks were working on digital transformation or planned to start doing so soon. Today, many transformation initiatives are struggling, and some haven't even...
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Report Forrester Analytics: Online Insurance Forecast, 2018 To 2023 (EU-7)
ForecastView Document
This report looks at the factors that drive the size and growth of the non-life insurance markets in the UK, Germany, France, Spain, Italy, the Netherlands, and Sweden. It details the size of...