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The Employee Experience Playbook For 2019
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Report The Five Factors That Supercharge CX Enablement
Advanced Level: Enablement Practices For CX Transformation
December 26, 2018 | TJ Keitt, Samuel SternTo create truly differentiated customer experiences, businesses must first create employee experiences that simplify customer experience (CX) delivery. CX transformation leaders must help their...