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Report Microsoft Is About To Shake Up Low-Code Platforms
Determine Power Apps' Place In Your App Dev Strategy Now
The low-code development market is red hot as enterprises seek new ways to build more software more quickly. About 100 vendors are jockeying for dominance, but a new sheriff just came to town....
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Report Fix Your Culture Gaps To Speed Up Digital Transformation
Beginner Level: Culture Practices For Digital Business
November 25, 2019 | Alyson ClarkeCulture is one of the biggest barriers to digital transformation. Many firms put it in the "too hard" basket, focusing on all the other aspects of digital transformation until they can't ignore it...
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Report The Forrester Wave™: Global Digital Experience Agencies, Q4 2019
The 14 Service Providers That Matter Most And How They Stack Up
November 12, 2019 | Ted SchadlerIn our 24-criterion evaluation of global digital experience agencies, we identified the 14 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, EPAM, IBM, Isobar, MRM//McCann,...
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Report With Microservices, A Service Mesh Helps Developers Focus On The Business
Diverse Hybrid Microservice Patterns Will Drive Service Mesh Specialization
October 24, 2019 | Randy HeffnerMicroservices provide application modularity and deployment flexibility, building agility for innovation and rapid response to digital disruption. But distributed systems are hard, and...
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Report The Forrester Wave™: SAP Services Providers For Midsize Enterprises, Q4 2019
The 12 Providers That Matter Most And How They Stack Up
October 24, 2019 | Amanda LeClairIn our 22-criterion evaluation of SAP services providers for midsize enterprises, we identified the 12 most significant ones — BearingPoint, Birlasoft, Cognizant, Delaware, DXC Technology, EPAM,...
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Report Accelerate Your Culture Practices For Digital Transformation
Intermediate Level: Culture Practices For Digital Business
Strong digital culture underpins successful digital transformations. Once the foundations are in place, digital leaders must accelerate change and entrench digital skills, processes, and technology...
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Report The Future Of Work: You Must Change How You Hire Customer Service Agents
Workforce Transformation Must Come Before Automation
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to...
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Report New Tech: AI Services For Rich Media, Q3 2019
Forrester's Landscape Overview Of 32 Providers
September 3, 2019 | Nick BarberAs companies look to create more personalized customer experiences, they're finding out that their rich media content isn't architected for it. It's missing essential metadata and, in cases relying...
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Report The Forrester New Wave™: Workday Implementation Partners, Q3 2019
The Nine Providers That Matter Most And How They Stack Up
August 28, 2019 | Liz HerbertIn Forrester's evaluation of the emerging market for Workday implementation partners, we identified the nine most significant providers — Accenture, Alight Solutions, Collaborative Solutions,...
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Report Modernize Core Applications With Cloud
How To Clear Three Big Hurdles Blocking Your Most Important Work Over The Next Decade
Most core software systems are too inflexible, outdated, and chaotic to give businesses the flexibility they need to win, serve, and retain customers. Application development and delivery (AD&D)...
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Report Forrester Infographic: Services Buyers Demand Digital Skills And Faster Speed
Respondents Turn To Consultancies, Agencies, And Technology Service Providers For Transformation Assistance
July 26, 2019 | Amanda LeClairBusiness and tech services firms have made big investments in their quest to deliver end-to-end transformation services — but buyers' behaviors are not shifting evenly. This infographic highlights...
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Report Kick-Start Your Digital Business Strategy
Beginner Level: Strategy Practices For Digital Business
The digital business landscape is in constant flux: As a digital business leader, it's vital that your strategic plan be just as dynamic as your customers and your competitors. This report is part...
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Report Five Steps To Evolve Your Digital Business Strategy
Intermediate Level: Strategy Practices For Digital Business
Traditional strategic planning processes, like annual budgeting cycles, are not fit for purpose. Static strategic planning documents become dated as soon as they leave your desk, while fixed ROI...
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Report Best-In-Class Digital Leaders Embrace These Four Guidelines
Advanced Level: Strategy Practices For Digital Business
June 25, 2019 | Sucharita KodaliDigital leaders do several specific things to drive change while remaining market leaders in their domains: They embrace and empower their ecosystems, have extensive customer listening programs,...
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Report Master The Gamut Of Software Development Automation
Apply Forrester's Framework To Create A Holistic Automation Strategy
The impact of automation on efforts to win, serve, and retain customers is unquestionable. However, it can be difficult for application development and delivery (AD&D) professionals to determine...
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Report Now Tech: Enterprise Video Platforms For Internal Training And Employee Communications, Q2 2019
Forrester's Overview Of 28 Providers Of Enterprise Video Platforms For Internal Training And Employee Communications
June 7, 2019 | Nick Barber, Samuel SternYou can use enterprise video platforms (EVPs) to enable on-demand employee training, create more engaging internal communications, and boost sharing of employee-generated content. But to realize...
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Report Gauge Your Digital Business Maturity
The Assessment Report In The Digital Business Playbook
Digital business transformation is a journey, not a destination. And every journey has a starting point. This report guides digital business leaders through Forrester's digital business maturity...
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Report Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence
Beginner Level: People Practices For IT Transformation
April 10, 2019 | Gordon BarnettTechnology leaders, namely CIOs, evolve their organizations and people in phases. Many organizations are in the early stages of this evolution, beginning to develop and deliver great customer...
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Report Build An Adaptable Organization Structure To Accelerate Digital Business
Intermediate Level: Structure Practices For Digital Business
April 5, 2019 | Jacob MorganDigital leaders often ask Forrester, "What's the perfect organizational structure?" There isn't one. While any organizational choice is a tradeoff of efficiency, control, localization, and speed, a...
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Report Forrester Infographic: Learn From The Best In Your Digital Transformation Journey
The Benchmark Report In The Digital Business Playbook
April 3, 2019 | Ted Schadler, Mike ChirokasDigitally advanced firms are markedly different: By innovating at the intersection of experiences and operations, embracing emerging technology, partnering omnivorously, and building digital...
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Report How To Turn Process From A Hindrance To A Help
Beginner Level: Process Practices For IT Transformation
Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy...
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Report Banks Need To Prepare For Banking Application Ecosystems
Forward-Looking Banks Plan To Assemble Their Banking Applications
February 19, 2019 | Jost HoppermannVery few banks and technology leaders disagree that banks need complete digital transformation. Leading banks are moving to advanced digital target state architectures without creating new legacy....
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Report Harness Emerging Technologies To Differentiate Your Digital Business
Advanced Level: Technology Practices For Digital Business
Digital innovators treat technology as a business asset, the underpinning of new business models. They put technology at the core of their innovation process, and harness emerging technology to...
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Report Process Mining: Your Compass For Digital Transformation
The Customer Journey Is The Destination
February 7, 2019 | Rob KoplowitzProcess automation is critical to digital transformation. It depends upon new software, and developers have better tools to meet that demand. The challenge: which processes to automate? Most...
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Report Embrace Next-Generation Digital Organization Structures
Advanced Level: Structure Practices For Digital Business
Digital innovators embrace new organizational structures. Cross-functional working is a given, but innovators go further, democratizing trust in the outside world in return for speed, inspiration,...