Search Results
-
Report Quantify The Business Value Of CRM
Business Case: The CRM Playbook
November 15, 2019 | Kate LeggettCRM initiatives must not only be technically sound but must also answer the question, "What will we get for our money?" This report describes how application development and delivery (AD&D)...
-
Report The ROI Of CX Transformation
The Business Case Report In The CX Transformation Playbook
August 15, 2019 | Maxie Schmidt-SubramanianCustomer experience (CX) transformation efforts bring benefits like increased customer retention and greater cross-sell opportunity. To get those benefits, CX leaders need to invest in areas like...
-
Report Effective Enterprise Collaboration Grows Your Bottom Line
Business Case: The Enterprise Collaboration Playbook
Business leaders often turn to application development and delivery (AD&D) pros for tools to make the business more collaborative. And AD&D pros oblige, deploying a portfolio of collaboration...
-
Report Win Funding For Your Customer Service Project
Business Case: The Contact Centers For Customer Service Playbook
In the age of the customer, customer service must be a cornerstone of a company's customer experience (CX) strategy. Customer service leaders must invest in modernizing their technology. Doing so...
-
Report Quantifying The Business Value Of SaaS
Business Case: The SaaS Transformation Playbook
Software-as-a-service (SaaS) continues to grow in popularity across every type of enterprise application. And SaaS purchases can be both expensive and mission-critical — putting more pressure on...
-
Report Build A Comprehensive Business Case For Employee Technology Purchasing
Incorporate Intangible Benefits To Maximize Your ROI
To help their businesses drive revenue growth, I&O leaders must invest in initiatives that don't just cut costs, but that help win, serve, and retain customers. As a result, I&O pros are becoming...
-
Report Interactive Tool: The Value Of Effective Enterprise Collaboration
Business leaders often turn to application development and delivery (AD&D) pros for tools to make their business more collaborative. And AD&D pros oblige, deploying a portfolio of collaboration...