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Report Now Tech: Product Lifecycle Management, Q3 2019
Forrester's Overview Of 17 Product Lifecycle Management Providers
August 29, 2019 | George LawrieYou can use product lifecycle management (PLM) to improve innovation success, deliver differentiating customer experience, and reduce time-to-market. But to realize these benefits, you'll first...
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Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019
Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
February 14, 2019 | Ian Jacobs, Laura NaparstekYou can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...
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Report Now Tech: Robotic Process Automation Services, Q4 2018
Forrester's Overview Of 39 Robotic Process Automation Service Providers
Robotic process automation (RPA) services can add value via consulting, implementation support, and ongoing management of an RPA program. But to access these benefits, you'll first have to select...
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Report Now Tech: Services Providers For Next-Generation Oracle Applications, Q4 2018
Forrester's Overview Of 27 Services Providers For Next-Generation Oracle Applications
Buyers can use Oracle services partners for help with innovation, business change, solution implementation, and ongoing support. The landscape of providers is diverse — and changing fast....
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Report The Forrester Wave™: Microsoft Dynamics 365 Services, Q4 2017
The 13 Providers That Matter Most And How They Stack Up
December 20, 2017 | Ashutosh Sharma, Somak RoyBuyers of Microsoft Dynamics 365 are increasingly enterprises. Our 30-criteria evaluation of Microsoft Dynamics 365 service providers identified the 13 most significant ones — Avanade, DXC...