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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Now Tech: Commerce Services, Q4 2020

    Forrester's Overview Of 35 Commerce Service Providers
    December 9, 2020 | Ted Schadler

    Commerce service providers are the orchestrators of the software, data, and strategy you need to deliver great omnichannel commerce experiences. They should offer you skills for commerce...

  • Report Now Tech: Oracle Apps Implementation Services Providers, Q2 2020

    Forrester's Overview Of 28 Oracle Services Providers
    July 1, 2020 | Amanda LeClair, Liz Herbert

    Oracle customers can leverage apps implementation services providers to accelerate their shift to the cloud, foster innovation, and help with business disruption and change during these...

  • Report Now Tech: Healthcare RPA, Q2 2020

    Forrester's Overview Of 34 Healthcare RPA Providers
    April 29, 2020 | Jeff Becker

    You can use healthcare robotic process automation (RPA) to alleviate physician burnout, improve clinical outcomes, and increase revenue. But to realize these benefits, you'll first have to select...

  • Report Now Tech: SAP Implementation Services Providers, Q1 2020

    Forrester's Overview Of 33 SAP Services Providers
    March 13, 2020 | Amanda LeClair, Liz Herbert

    SAP customers leverage the business and technical expertise of services partners to modernize IT operations, transform the business, and use modern delivery techniques. But to realize these...

  • Report Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

    Forrester's Overview Of 34 Insights-Driven BPO Providers
    February 14, 2020 | Leslie Joseph, Ian Jacobs

    You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and...

  • Report Now Tech: Adobe Implementation Services, Q1 2020

    Forrester's Overview Of 24 Adobe Implementation Service Providers
    February 12, 2020 | Xiaofeng Wang, Ted Schadler

    You can use Adobe implementation services to navigate the complex and growing Adobe product set, implement faster based on industry specialization, and reinvent the business. But to realize these...

  • Report The Forrester Wave™: SAP Services Providers For Midsize Enterprises, Q4 2019

    The 12 Providers That Matter Most And How They Stack Up
    October 24, 2019 | Amanda LeClair

    In our 22-criterion evaluation of SAP services providers for midsize enterprises, we identified the 12 most significant ones — BearingPoint, Birlasoft, Cognizant, Delaware, DXC Technology, EPAM,...

  • Report Now Tech: Product Lifecycle Management, Q3 2019

    Forrester's Overview Of 18 Product Lifecycle Management Providers
    August 29, 2019 | George Lawrie

    You can use product lifecycle management (PLM) to improve innovation success, deliver differentiating customer experience, and reduce time-to-market. But to realize these benefits, you'll first...

  • Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

    Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
    February 14, 2019 | Ian Jacobs, Laura Naparstek

    You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...