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  • Customer Experience
  • Analyst Relations
  • Employee Experience
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The Employee Experience Playbook For 2019

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...

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  • Report Case Study: The CX Transformation Success Secrets Of Crowe

    How One B2B Firm Uses Exceptional Client Experience To Fuel Business Growth
    May 22, 2019 | Samuel Stern, Angelina Gennis

    Many companies try to transform their customer experience (CX), but few succeed. B2B public accounting, consulting, and technology firm Crowe has defied the odds and successfully transformed its...

  • Report How To Put Customers Front And Center For Behind-The-Scenes Employees

    Three Methods To Connect Behind-The-Scenes Employees To Their Customer Impact
    March 14, 2018 | Samuel Stern

    Firms need all employees to contribute to great experience delivery. But for behind-the-scenes employees who lack direct contact with customers, such as the corporate legal team and IT managers,...

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