Charts & Figures
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Physical Is One Of Eight Major Categories Of Automation
December 6, 2019
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Search Results
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Webinar 5G Part Three: IoT, Edge Computing, And Network
Thursday, January 30, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Abhijit Sunil, Andre Kindness, Dan Bieler5G will heavily influence and be influenced by the advent of the internet of things (IoT), edge computing, and various networking technology advances. This webinar looks at what these trends are...
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Webinar The Outlook For Industrial IoT Software Platforms: Insights From The Forrester Wave™
Thursday, January 30, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Paul Miller, Michele PelinoThe industrial internet of things (IoT) continues to grow in importance as manufacturers around the world chase efficiency improvement, cost reduction, and a wide range of new IoT-enabled business...
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Webinar Customer Experience Predictions For 2020: It’s All About Proving Business Results
Wednesday, January 22, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Harley ManningWhen it comes to customer experience (CX) predictions, there’s an elephant in the room that’s dominating our thinking this year: money. Why? Because in 2020, proving that CX delivers...
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Webinar The Golden Rules For RPA Success
Tuesday, January 21, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Leslie JosephEvery organization has implemented automation, and its impact on winning, serving, and retaining customers is unquestionable. Robotic process automation (RPA) is the tip of the spear that is...
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Webinar Predictions 2020: Customer Service
The Year That Automation And AI Reshape Customer Service
Tuesday, January 21, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Ian Jacobs, Kate Leggett, Art SchoellerJoin us to explore the (often unexpected) impacts of AI and automation in 2020 and beyond. From remaking contact center labor models to changes in the way customer service work is done, 2020 will...
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Webinar 2020 To 2021 US Tech Budgets: The Industry Outlook
Wednesday, January 8, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Andrew BartelsThis webinar covers Forrester’s updates to our forecast for business and government purchases of tech goods, services, and staff in the US for 2020 and 2021 overall and by industry. Key...
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Webinar Read The Writing On The Wall: Data Literacy Matters
Wednesday, January 8, 2020, 10:00 a.m.-10:40 a.m. Eastern time (15:00-15:40 GMT) | Jennifer Belissent, Ph.D.Did you miss the recent blog "Data Literacy Matters – Do We Have To Spell It Out?!" If you did, don’t worry. We’re going to spell it out for you here. The gap between wanting to...
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Webinar Global Tech Market Outlook Update For 2020-2021
Settling Into A Slow Growth Mode
Tuesday, January 7, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Andrew BartelsForrester updates its forecast for business and government purchases of information and communications technologies globally and by region for 2020 and 2021.Key takeaways: Slowing economic growth...
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Webinar The Business Case For A Modern Sales Enablement Toolset
Monday, January 6, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Mary SheaThis webinar looks holistically at three tools — sales engagement, sales enablement automation, and sales readiness — that are rapidly becoming foundational to the 21st-century sales...
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Webinar Humanize Feedback To Drive VoC Action
Thursday, December 19, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Faith AdamsDriving engagement and action in voice-of-the-customer (VoC) programs is hard. Because of this — and despite investments in people and technology — VoC programs don’t deliver...
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Webinar Key Takeaways From The Forrester Wave™: SAP Services Providers For Midsize Enterprises, Q4 2019
Thursday, December 19, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Amanda LeClairSAP customers face a lot of key decisions when evaluating their SAP footprint and future. Customers also have a wide variety of services partners to help at any stage from formulating a strategy...
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Webinar B2B Marketing And Sales Predictions 2020: A Conversation With The Analysts Who Made Them
Wednesday, December 18, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Steven Casey, Jay McBain, Laura RamosIf you’ve read the blog or press coverage about our predictions for 2020, or even if you haven’t, this is your chance to engage directly with the analysts who made them. During this...
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Webinar Combat Cancel Culture With New Marketing Strategies
Wednesday, December 18, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Renee Murphy, Salvatore SchianoSocial media has created customer groups that coalesce around a brand. In effect, a union. In the age of the customer, they collectively can and will change your corporate policy. Are you ready for...
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Webinar The Employee Experience Bill Of Rights In The Era Of AI And Automation
Tuesday, December 17, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | J. P. Gownder, David K. JohnsonEmployee experience (EX) has become a key driver of customer obsession and business success. But as AI and automation enter the workplace, employee experience will be challenged on several fronts....
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Webinar Predictions 2020: Cloud Computing
Tuesday, December 17, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Dave Bartoletti, Abhijit Sunil, Lauren E. NelsonAs 2019 comes to a close, it is once again time to talk predictions for the upcoming year. This webinar outlines Forrester’s five key cloud predictions that will shape the market for 2020....
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Webinar The Case For An Open Sourcing Strategy
Monday, December 16, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | James Staten, Christopher CondoTo drive up ecosystem, customer, and industry adoption and expansion of your digital transformation platforms and innovations, a key move by leading firms is to open source foundational aspects of...
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Workshop The Fundamentals of Highly Effective Analyst Relations
A Workshop For Analyst Relations Professionals
Industry analysts influence vendor markets, specific sales deals, product development, and even market capitalization. So no vendor dare let analysts do this unchaperoned. Instead, many vendors opt...
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Webinar SaaS Billing Technology: A Sleeper Agent For Business Agility
Monday, December 16, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Lily VaronYour ability to keep up with market changes and the quality of your customer experiences will depend on agile billing technology. Everything from customer trust to the company’s accounting is...
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Webinar Developer Engagement Best Practices
Thursday, December 12, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Jeffrey S. HammondOne consequence of digital transformation is that companies are increasingly interested in creating digital platforms and services for developers to use and extend with new digital products and...
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Webinar What To Know About Automated Life Insurance Underwriting Tech: Findings From The Q4 2019 Forrester Wave™
Thursday, December 12, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Ellen CarneyThis webinar explores the findings from the Q4 2019 Forrester Wave evaluation of automated life insurance underwriting technology, which examined the capabilities and strategies of 13 top global...
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Workshop The Fundamentals of Highly Effective Analyst Relations
A Workshop For Analyst Relations Professionals
Industry analysts influence vendor markets, specific sales deals, product development, and even market capitalization. So no vendor dare let analysts do this unchaperoned. Instead, many vendors opt...
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Webinar Understanding Employees For Better EX
Wednesday, December 11, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Angelina Gennis, Kelly PriceJust as great customer experience starts with understanding customers, great employee experience (EX) begins with understanding employees. Yet, most organizations fail to conduct the research...
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Webinar Top Trends Shaping IAM In 2020
Wednesday, December 11, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Andras Cser, Sean RyanThis webinar highlights the top trends influencing identity and access management (IAM) in 2020. We cover enterprise and customer IAM as well as access management and governance.Key...
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Webinar Healthcare Predictions 2020: Survive And Thrive Amid Innovation And Regulation
Tuesday, December 10, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Jeff Becker, Annalise Clayton, Caleb EwaldViewers should join this webinar to gain a clear understanding of the expected innovation and legislation facing the US healthcare industry in 2020. Virtual care growth will support a broader and...
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Webinar Predictions 2020: DevOps
DevOps Professionals Should Plan For Chaos, Emergence, And Resilience In 2020
Monday, December 9, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Charles BetzDevOps continues to transform IT and digital management worldwide. But is the reality living up to the hype? Come and hear Forrester’s predictions for DevOps for 2020, including chaos...