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The SaaS Transformation Playbook For 2020

Drive Your Adaptive Enterprise With SaaS

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...

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  • Report Three Trends Shape Digital Services Engagements

    Snapshot Of Three Trends In Forrester's Business Technographics 2017 Services Survey
    February 9, 2018 | Amanda LeClair

    As enterprises strive to transform their organizations with digital technologies, the consulting and system integration marketplace is transforming as well. For this report, we take a look at three...

  • Report SaaS Adoption 2017: If You Aren't Using SaaS Broadly, Your Business Risks Falling Behind

    SaaS Improves Business Results Due To Greater Innovation And Agility — And Is Increasingly The Foundation For Business Opportunities
    June 29, 2017 | Liz Herbert, Paul D. Hamerman

    SaaS continues to grow across categories and geographies, fueled by buyer demand for business agility, growing comfort with the model, and a maturing market of SaaS offerings. This maturing market...

  • Report Vendor Landscape: SaaS ERP Applications, 2017

    The Shift To SaaS ERP Accelerates As Businesses Adapt To Digital Transformation
    January 23, 2017 | Paul D. Hamerman

    Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market...

  • Report The ROI Of SaaS

    A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed
    May 13, 2016 | Liz Herbert, Shaheen Parks

    Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must...

  • Report Breakout Vendors: SaaS Business Applications

    High-Growth Software-As-A-Service Alternatives Disrupt Traditional Software Segments
    May 10, 2016 | Paul D. Hamerman, Liz Herbert

    Many relatively new SaaS business application vendors are looking to capitalize on the success and market disruption of leading SaaS players like NetSuite, Salesforce, and Workday. In this report,...

  • Report Navigate The Future Of CRM In 2015

    January 22, 2015 | Kate Leggett

    As organizations strive to succeed in the age of the customer and cope with digital disruptions, those responsible for customer-facing processes struggle with how to define customer relationship...

  • Report The Forecast For Business Intelligence Is Partially Cloudy

    For The Majority, The Benefits Of SaaS BI Outweigh The Risks
    May 15, 2014 | Martha Bennett

    Business intelligence is the top priority in terms of companies' implementation plans across all software segments. Companies need to speed up their BI capabilities in order to succeed in the age...

  • Report Big Data In Banking: It's Time To Act

    Compete In The Age Of The Customer By Making Use Of All The Available Data
    April 15, 2014 | Jost Hoppermann, Martha Bennett

    Big data is a key trend for many industries, including financial services in general and banking in particular. Key business drivers in the banking industry, such as improving customer service,...

  • Report Growth And Insight Drive Application Adoption Trends

    April 15, 2014 | Paul D. Hamerman

    Results from our Forrsights Software Survey, Q4 2013, reveal significant investment activity in packaged applications, both for traditional systems of record applications and systems of engagement....

  • Report Explore The Emerging SaaS ERP Market

    November 11, 2013 | Paul D. Hamerman

    Many application delivery leaders are in the process of reassessing their existing enterprise resource planning (ERP) implementations, which may be more than a decade old, inflexible to the...

  • Report Use Agile Workshops To Identify The Best-Suited Business Application

    ING Takes Business-Process-Led Banking Platform Selection To The Next Level
    August 1, 2013 | Jost Hoppermann

    Forrester's best and next practices for off-the-shelf banking platform selection and our business-process-led selection approach help application delivery teams in banks accelerate banking platform...

  • Report Leverage Market Dynamics To Cope With Key Local Requirements Off The Shelf

    Global Banking Platform Deals 2012 — Functionality
    June 6, 2013 | Jost Hoppermann

    Forrester surveyed 29 vendors of globally deployed banking platforms about their 2012 deals and analyzed the results, looking for patterns in the functionality that these vendors sold. Regional...

  • Report The Future Of Customer Data Management

    Live Or Die By Your Customer Data Management Strategy
    March 6, 2013 | Noel Yuhanna, Mike Gualtieri

    Customer data is the lifeblood of the contemporary enterprise. It's used in virtually every function of the business, including product research, design, and development; advertising and marketing...

  • Report Navigate The Future Of CRM In 2013

    February 11, 2013 | William Band

    The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

  • Report Forrsights: Winning Software Strategies

    Unveiling The Software Strategies Of Top-Performing Companies
    December 18, 2012 | Holger Kisker, Ph.D.

    During November 2011 and December 2011, Forrester surveyed 2,438 software decision-makers across Canada, France, Germany, the UK, and the US to determine their spending priorities around software....

  • Report Consolidation And Innovation Transform The HRM Vendor Landscape

    October 5, 2012 | Paul D. Hamerman

    This report will enable application development and delivery professionals (AD&D pros) and their HR business partners to understand the factors changing the vendor landscape for HRM technology...

  • Report Decide Whether To Build Or Source Your Customer Service Operations

    Profiles Of Eight Leading Customer Service Outsourcing Vendors
    February 28, 2012 | Kate Leggett

    This report outlines the building versus sourcing part of Forrester's solution for application development and delivery (AD&D) executives looking to build, buy, or outsource a customer service...

  • Report Case Study: Learning The Difference Between Good And Bad Governance

    How A European Bank Deployed BPM Governance To Support The Renewal Of Its Core Banking System
    December 22, 2011 | Alexander Peters, Ph.D.

    Business executives at a European universal bank learned valuable lessons from its experiences implementing both good and bad operational governance during the renewal of its core banking processes...

  • Report ERP Workflow: A New Option To Treat Business Process Pain

    Business Process Pros Now Have An Additional BPM Tool At Their Disposal
    October 25, 2011 | China Martens

    Business process professionals often struggle with how to bridge the gap between the functionality of the inflexible enterprise resource planning (ERP) applications they're using to run their...

  • Report Update Your Application Development Sourcing Strategy To Drive Innovation And Differentiation

    August 25, 2011 | Diego Lo Giudice, Mike Gilpin

    In 2009, the technology industry entered a new cycle of technology innovation and growth, powering a multiyear period of technology investment predicted to last through 2016: the business...

  • Report Telcos Tune Customer Experiences With Behavioral Analytics

    But The Process Perspective Is A Work in Progress
    June 30, 2011 | James G. Kobielus

    Customer experience optimization is key to business success in all industries. Business process pros must balance process skills, execution best practices, and a growing set of tools for behavioral...

  • Report Customer Relationship Management Application Adoption Trends

    June 22, 2011 | William Band

    CRM application adoption data cuts taken from Forrsights Software Survey, Q4 2010.

  • Report Forrsights: The Software Market In Transformation, 2011 And Beyond

    Shifting Buying Preferences Lead To New Software Priorities
    May 27, 2011 | Holger Kisker, Ph.D.

    As the global information and communications technology market recovers from recession, the software market — the largest IT subsegment — is fueling the growth. More importantly, for the first time...

  • Report It's The Dawning Of The Age Of BI DBMS

    Complement Your RDBMS-Based BI With More Agile DBMS Technologies
    May 27, 2011 | Boris Evelson

    We know how to address the key business intelligence (BI) challenges of the past 20 years, such as stability, robustness, and rich functionality. Agility and flexibility challenges now represent...

  • Report Global Banking Platform Deals 2010: Functionality

    Demand Centers And Functional Heterogeneity Make Selection More Difficult
    May 26, 2011 | Jost Hoppermann

    Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Core banking and channels continue as important factors in many regions. Beyond that, regional functional...

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