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Webinar Autonomous Testing Is Like Autonomous Driving: The AI Needs Human Assistance
March 5, 2019 | Diego Lo GiudiceDigital acceleration can't happen without better-quality software, and software testing matters more than ever for quality at speed. However, test automation lags, and growing complexity everywhere...
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Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019
Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
February 14, 2019 | Ian Jacobs, Laura NaparstekYou can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...