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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Case Study: British Airways Moves Along The BT Continuum

    October 27, 2008 | Alex Cullen

    In firms that recognize the degree of interdependence between business change and IT implications (what Forrester calls "business technology" or BT), new organizational structures are established...

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