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The Retail eCommerce Playbook For 2019
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they are not missing either opportunities for direct online sales or ways that this...
Charts & Figures
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Customers Use Their Smartphones In Stores In Many Ways
April 23, 2019
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Search Results
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Report The Future Of The Digital Store
Vision: The Digital Store Playbook
April 23, 2019 | Fiona SwerdlowToday's empowered customers use multiple digital devices to engage with brands and retailers on their own terms while shopping in-store. At the same time, new technologies are transforming retail...
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Report 2019 US Tech Budgets: Industry Outlook
CIOs Should Make Their 2019 Plans With A Solid Understanding Of What's Going On In Their Industry
February 6, 2019 | Andrew BartelsThe US tech budget outlook for 2019 is generally positive, with projected growth of 6.1% only slightly slower than its 2018 growth. But in that broad picture, different industries will face very...
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Report The State Of The US Retail Shopper In 2018
July 18, 2018 | Brendan MillerUS retail spending overall continues to grow, but retailers face urgent pressure to evolve — or they will lose market share. Stagnant income and growing debt mean that households are trimming their...
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Report The State Of Retailing Online 2018: Store Investments, Business Objectives, And Mobile
Benchmarks: The Retail eCommerce Playbook
March 26, 2018 | Sucharita KodaliThe annual "The State Of Retailing Online" study by Shop.org, the digital division of the National Retail Federation (NRF), conducted by Forrester, is a summary of attitudes and investments that...
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Report Amazon Will Own Your Customer In The Future
February 8, 2018 | James L. McQuiveyAmazon has built the most powerful customer relationship ever, carefully constructing an ecosphere around tens of millions of customers. With aggressive moves in 2017, including buying Whole Foods...
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Report Omnichannel Mastery: Optimize Fulfillment And Engagement
Continuous Improvement: The Omnichannel Commerce Playbook
February 5, 2018 | Brendan WitcherOmnichannel fulfillment capabilities — the ability to offer the customer cross-channel visibility and ordering options — have become standard offerings for leading retailers. Many started by...