Forrester

Search Results

• Report Forrester Analytics: Online Holiday Retail Sales Forecast, 2019 (US)

  ForecastView Document

  October 1, 2019 | Viraj D'Costa, Michael O'Grady

  Forrester estimates that US online holiday sales will reach $138 billion in 2019, representing 12.7% growth over 2019. Our 2019 forecast includes online holiday historical sales from 2009. It also...

• Report The US Digital Retailers Customer Experience Index, 2019

  How US Digital Retail Brands Earn Loyalty With The Quality Of Their Experience

  September 9, 2019 | Fiona Swerdlow, Michelle Yaiser

  How well do leading digital retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 11 digital retail brands that were analyzed...

• Forum CX NYC 2019

  Change The Game: Leading Radical CX Innovation

  June 11, 2019 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

  First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

• Report The Forrester Retail Wave™: US Mobile Apps, Q1 2019

  Today's Retail Apps Meet mCommerce Objectives But Fail To Inspire Omnichannel Shopping

  February 25, 2019 | Brendan Miller, Jennifer Wise

  Mobile has become the dominant digital touchpoint, so retailers and digital business professionals must elevate their mobile experiences to win, serve, and retain their loyal customers. In 2017, we...

• Report Forrester Analytics: Online Holiday Retail Sales Forecast, 2018 (US)

  ForecastView Document

  October 15, 2018 | Susan Wu, Sucharita Kodali

  Forrester estimates that US online holiday sales will reach $151 billion in 2018, representing 14% growth over 2017. This 2018 forecast includes online holiday historical sales from 2008. It also...

• Report The State Of The US Retail Shopper In 2018

  July 18, 2018 | Brendan Miller

  US retail spending overall continues to grow, but retailers face urgent pressure to evolve — or they will lose market share. Stagnant income and growing debt mean that households are trimming their...

• Report Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Canada)

  ForecastView Document

  June 28, 2018 | Satish Meena

  We expect online retail in Canada to grow at a compound annual growth rate (CAGR) of 10.6% from 2018 to 2023. Cross-border purchases make up a significant portion of online spending by Canadian...