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• Forum CX NYC 2019

  Change The Game: Leading Radical CX Innovation

  June 11, 2019 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

  First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

• Forum Digital Transformation & Innovation India 2019

  Master Tech-Driven Transformation

  May 28, 2019 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

  The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...

• Forum CX Sydney 2019

  Change the Game: Driving Radical CX Innovation

  May 9, 2019 | Sydney | Michael Barnes, Riccardo Pasto, James Staten

  Good news. CX leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact....