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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum Technology & Innovation Global

    Adapt To Win
    November 4, 2020 | Live Virtual Experience | Liz Herbert, Matthew Guarini, Brian Hopkins

    In today’s business environment, change is constant. Technology, customer expectations, workforce issues, and economic factors are continually evolving. To thrive in this environment,...

  • Forum Data Strategy & Insights

    Thought leadership, strategic direction, and networking opportunities needed to shape your data and analytics strategy for the coming decade.
    October 14, 2020 | Live Virtual Experience | Brandon Purcell, Noel Yuhanna, Boris Evelson

    Are you ready to turn your organization into an insights-driven enterprise? Join more than 20 Forrester analysts, industry speakers, and over 650 data and analytics practitioners for two days at...

  • Forum Summit Europe

    Feel the Energy: Aligning. Empowering. Performing.
    October 6, 2020 | Live Virtual Experience

    The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to the B2B community – supercharging the opportunities for intelligent...

  • Forum Security & Risk Global

    Leading the Way
    September 22, 2020 | Live Virtual Experience | Laura Koetzle, Stephanie Balaouras, Heidi Shey

    As attackers get more sophisticated and new technologies emerge, the strategies to protect your organization’s valuable data must also evolve. Attend Security & Risk to learn about...

  • Webinar The Future Of Jobs In Europe

    Monday, September 21, 2020, 5:00 a.m.-6:00 a.m. Eastern time (10:00-11:00 GMT) | Dan Bieler

    2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

  • Webinar Picking A Mobile Engagement Automation Vendor: Lessons From The Forrester Wave™

    Thursday, September 17, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Stephanie Liu

    Considering a mobile engagement automation (MEA) solution? This category of tools enables brands to build personalized mobile messages, whether those are push notifications, in-app messages, SMS,...

  • Webinar Transitioning In-Person Events To Virtual: A Closer Look At The Technology Landscape

    Wednesday, September 16, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Laura Ramos, Meredith Cain

    The coronavirus pandemic is causing businesses to cancel or postpone all in-person gatherings. For marketers and sellers who rely on events such as user conferences or roadshows to generate demand...

  • Webinar Key Findings From The Forrester Wave™: AI-Based Text Analytics Platforms, Q2 2020

    Wednesday, September 16, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Boris Evelson

    Many valuable, actionable data-based insights are buried and hidden in petabytes of unstructured data: unstructured voice-of-the-customer and voice-of-the-employee data as well as unstructured data...

  • Webinar Applying The Forrester Wave™: Cloud Contact Center Vendors, Q3 2020

    Tuesday, September 15, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Art Schoeller

    Want an agile contact center? Then shift to contact-center-as-a-service (CCaaS) where more integrated software suites operated as a service allow for more rapid changes to customer experiences,...

  • Webinar Use Digital Banking Back Ends To Better Serve Your Customers

    The Forrester Wave™: Digital Banking Processing Platforms, Q3 2020
    Thursday, September 10, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Jost Hoppermann

    After a summary of the market landscape in the digital banking processing platform space, this webinar dives into the results of our latest Forrester Wave evaluation. We then discuss key trends and...

  • Webinar Base Your DevOps Toolchain On One Of These CDRA Platforms

    Using The Forrester Wave™
    Wednesday, September 9, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Charles Betz

    DevOps has gone from “crazy idea” to “how the world delivers software” over the past 10 years. Continuous delivery and release automation (CDRA) platforms continue to evolve...

  • Webinar Why Should Brands Value Sustainability?

    Wednesday, September 9, 2020, 6:00 a.m.-6:40 a.m. Eastern time (11:00-11:40 GMT) | Michelle Beeson

    Consumers continue to consider sustainability values in their decisions to buy from brands and retailers. In this webinar, we consider where consumer attitudes stand, particularly during the...

  • Webinar The Future Of Endpoint Management And Security Is Now

    Tuesday, September 1, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Andrew Hewitt, Chris Sherman

    The COVID-19 pandemic has accelerated the shift toward modern endpoint management and security. To improve scalability, business continuity, security, and digital employee experience, organizations...

  • Forum Summit Asia Pacific

    The must-attend event for B2B & B2C marketing and CX leaders
    September 1, 2020 | Live Virtual Experience | Frederic Giron

    The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...

  • Webinar Retail This Week, Part 11

    Friday, August 28, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Fiona Swerdlow

    Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...

  • Webinar The Canada Customer Experience Index, 2020

    Thursday, August 27, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Michelle Yaiser, Rick Parrish

    During this webinar, we delve into the latest results from Forrester’s Canada Customer Experience Index. We explain the pandemic’s effects on this year’s results, discuss trends...

  • Webinar How To Ask Customers To Share Data: A Guide To Zero-Party Data

    Wednesday, August 26, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Stephanie Liu

    All marketers want to deliver personalized content and experiences, but the reality is they often use stale or inaccurate data to make decisions about what customers want. Privacy regulations and...

  • Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

    Tuesday, August 18, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Anjali Lai, Sucharita Kodali, Melissa Parrish

    The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

  • Webinar Forrester's 2020 Reviews Of US And Canadian Banks' Mobile Apps: Insights, Best Practices, And Lessons Learned

    Monday, August 17, 2020, 12:00 p.m.-1:00 p.m. Eastern time (17:00-18:00 GMT) | Peter Wannemacher, Gina Bhawalkar

    Every year, Forrester reviews the mobile banking experiences on dozens of banks’ apps — a moving target, as customers’ expectations and digital disruptors’ offerings...

  • Webinar Retail This Week, Part 10

    Friday, August 14, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Fiona Swerdlow

    Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...

  • Webinar Drive Software Delivery Transformation With Value Stream Management

    Based On The Forrester Wave™
    Thursday, August 13, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Christopher Condo

    The Forrester Wave™: Value Stream Management Solutions, Q3 2020 highlights the key differentiators that separate value stream management (VSM) offerings. In this webinar, Chris Condo reviews...

  • Webinar The Supplier Value Management And Contract Lifecycle Management Markets

    Software Categories That Will Still See Demand In The Pandemic Recession
    Wednesday, August 12, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Andrew Bartels

    “Supplier value management” is Forrester’s new label for software that supports business processes for sourcing, contracting, buying, and managing supplier relationships...

  • Webinar Results Of The 2020 Digital Process Automation Survey

    Wednesday, August 12, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Rob Koplowitz, Abigail Livingston

    Every two years, Forrester surveys the market on digital process automation trends. The 2020 survey results confirm an increased focus on the role of process automation in supporting strategic...

  • Report Scaling Agile: What The Spotify Approach Can Do For You

    Roadmap: The Modern Application Delivery Playbook
    August 7, 2020 | Diego Lo Giudice

    Spotify's model for scaling Agile software delivery has gained interest among enterprises and application development and delivery (AD&D) pros alike, which we learned in our research and interviews...

  • Report Virtual Journey Mapping For Effective Remote Collaboration In Times Of Crisis And Recovery

    Use Virtual Journey Mapping To Optimize Customer And Employee Journeys
    August 7, 2020 | Joana de Quintanilha

    In today's pandemic environment, customers' needs are shifting: They're adopting never-before-seen behaviors and engaging more digitally. It's more crucial than ever to understand how your...

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