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As the coronavirus dominates the global headlines, businesses should take the opportunity to develop business continuity plans specifically for pandemics—focusing on customer, employee, and partner needs. Read more »

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  • Report Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

    Forrester's Overview Of 34 Insights-Driven BPO Providers
    February 14, 2020 | Leslie Joseph, Ian Jacobs

    You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and...

  • Report Now Tech: AI-Based Text Analytics Platforms, Q1 2020

    Forrester's Overview Of 30 AI-Based Text Analytics Platforms Providers
    February 3, 2020 | Boris Evelson

    You can use AI-based text analytics platforms to improve customer acquisition, service, and retention; manage governance and risk; and gain efficiencies with robotic process automation (RPA). But...

  • Report Now Tech: Process Mining And Documentation, Q1 2020

    Forrester's Overview Of 21 Process Mining And Documentation Providers
    January 6, 2020 | Rob Koplowitz

    You can use process mining and documentation to provide objective analysis into the current state of business processes, offer speed to insight and the ability to scale, and drive common...

  • Report Now Tech: Continuous Integration Tools, Q3 2019

    Forrester's Overview Of 16 Continuous Integration Tools Providers
    September 16, 2019 | Christopher Condo

    Continuous integration (CI) tools are a lifeblood necessity for application development and delivery teams (AD&D) by enabling them to work on a common code base safely and at speed. But to realize...

  • Report Now Tech: Digital Experience Platforms, Q3 2019

    Tools And Technology: The Digital Experience Delivery Playbook
    July 5, 2019 | Mark Grannan

    You can use digital experience (DX) platforms to create coherent customer experiences, enable digital operations agility and velocity on modern infrastructure, and fuel insights-led optimization...

  • Report Now Tech: Services Providers For Next-Generation Oracle Applications, Q4 2018

    Forrester's Overview Of 27 Services Providers For Next-Generation Oracle Applications
    October 9, 2018 | Amanda LeClair, Liz Herbert

    Buyers can use Oracle services partners for help with innovation, business change, solution implementation, and ongoing support. The landscape of providers is diverse — and changing fast....

  • Report Now Tech: Data Preparation Solutions, Q3 2018

    Forrester's Overview Of 21 Data Preparation Solutions Providers
    August 1, 2018 | Cinny Little

    You can use data preparation solutions to speed up and democratize the process of using data for insights and actions, inject more business knowledge into data, and ensure trusted data. But to...