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  • Webinar Salesforce Negotiation Strategies

    June 1, 2017 | Liz Herbert, Mark Bartrick

    Salesforce is one of the hottest enterprise software vendors on the planet. More and more customers view Salesforce as a strategic platform for customer experience and digital transformation, and...

  • Report Preparing For A Salesforce Negotiation

    Plan Ahead To Manage With This Fast-Growing, Strategic SaaS Partner
    February 15, 2017 | Liz Herbert, Mark Bartrick

    Salesforce is now a giant in the enterprise software space — with nearly 200,000 customers. The software-as-a-service (SaaS) behemoth now offers a comprehensive suite of solutions for the...

  • Report Salesforce Is Bidding To Be Your Strategic Customer Platform; Should You Accept?

    Salesforce's Reach Toward $20 Billion Will Force CIOs To Decide How Much Salesforce Is Too Much
    April 10, 2015 | Andrew Bartels, Paul D. Hamerman, Liz Herbert

    As Salesforce seeks to achieve its goal of being the first cloud vendor with $10 billion in revenues and its aspiration to reach $20 billion, understanding its strategy for achieving those targets...

  • Report SaaS Vendor Management Tools Gain Relevance

    New Solutions Help Sourcing Professionals Understand The Full Value Of SaaS
    October 19, 2011 | Liz Herbert

    With software-as-a-service (SaaS) spend on the rise and firms expanding SaaS usage across broader populations of users, many Forrester clients say they are centralizing procurement and vendor...

  • Report The Forrester Wave™: Salesforce.com Implementation, Q2 2011

    In A Rapidly Changing Market, Forrester Sees Increasing Vendor Differentiation
    May 13, 2011 | Liz Herbert

    To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com...

  • Report How SaaS Will Change Technology Sourcing Strategy

    January 26, 2011 | Andrew Bartels, Liz Herbert

    Sourcing executives are increasingly considering SaaS solutions as part of their overall technology vendor landscape. Are these technologies disruptive to sourcing? To answer that question,...

  • Report Best Practices: SaaS Systems Integration

    Findings From 42 Firms That Leveraged Third-Party Help In SaaS
    November 22, 2010 | Liz Herbert

    Forrester recently surveyed 42 clients that are using third-party systems integration support for rollout of software-as-a-service (SaaS) solutions such as salesforce.com, Workday, and Google Apps....

  • Report Cloud Computing Offers Both Near-Term And Long-Term Benefits For SAP Customers

    Emerging Options Spawn Interest — But The Landscape Is Still Forming
    October 15, 2010 | Bill Martorelli, Liz Herbert

    SAP consumes millions of dollars in implementation spend and millions more in ongoing support and operations for many organization's IT budgets. Now, newer cloud and software-as-a-service (SaaS)...

  • Report Inquiry Spotlight: SaaS, H1 2010

    Clients Are Asking More Sophisticated Questions On SaaS
    October 8, 2010 | Liz Herbert

    Software-as-a-service (SaaS) buyers are no longer asking just: "What is SaaS?" "Who offers SaaS?" and "Is SaaS secure?" Inquiries to Forrester in the first half of 2010 show that SaaS buyers are...

  • Report Understanding SaaS Systems Integrator Options

    With SaaS' Growing Complexity, Systems Integrators Become Key
    January 5, 2010 | Liz Herbert

    SaaS solutions are entering a new phase in their evolution, one in which companies view them as a strategic part of the software landscape and as increasingly pervasive across most application...

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