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Charts & Figures
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Invest: Team Collaboration Platforms (ChatOps)
October 22, 2019
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Maintain: Configuration Management Database
October 22, 2019
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Experiment: Virtual Agents (Chatbots)
October 22, 2019
Search Results
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Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019
16 Technologies Underpin Modern Technology Operations
Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...
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Report The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019
The 14 Providers That Matter Most And How They Stack Up
June 11, 2019 | Ian JacobsIn Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24]7.ai, Aivo, Avaamo, Cognigy,...
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Report The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019
The Eight Providers That Matter Most And How They Stack Up
In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve...
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