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The Employee Experience Playbook For 2019

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...

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  • Report The CIO's Guide To Augmented, Mixed, And Virtual Reality

    Build Future-Of-Work Scenarios For Your Employees To Increase Productivity, Quality, And Employee Experience
    November 21, 2019 | J. P. Gownder

    The future of work requires CIOs and their business partners to bring all the benefits of digitalization to employees. Employees in frontline jobs — from surgeons to field service technicians to...

  • Report Predictions 2020: Automation

    Utilize Strike Teams To Fend Off The Automation Paradox

    Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

  • Report The Forrester Tech Tide™: Cloud Human Capital Management, Q4 2019

    11 Market Categories Define A Rapidly Changing Cloud HCM Market
    October 24, 2019 | Mark Brandau

    Cloud-based human capital management (HCM) is increasingly critical to firms' ability to manage talent and the future of work. To accelerate their performance in HCM, companies are evaluating and...

  • Report New "Core HR" Will Power The Future Of Work

    Three Emerging Technologies Will Form A Foundation For Adaptive Talent Management
    October 21, 2019 | Mark Brandau

    The future of work redefines what was traditionally referred to as a "core HR" system. This report explains how three new technologies will reshape traditional core HR systems, why they're...

  • Webinar From Zero To Digital: Why It's Time To Think Differently About The Back Office

    October 17, 2019 | Ellen Carney, Jost Hoppermann

    The banking and insurance industries are in the throes of digital transformation, putting legacy tech operations at center stage. But that transformation is challenged by hefty portions of tech...

  • Webinar The Forrester Tech Tide™: Human Capital Management, Q3 2019

    There’s Never Been A Better Time To Rethink Your People Strategy And Operations Investment
    September 26, 2019 | Mark Brandau

    The market for human capital management (HCM) software-as-a-service products continues to expand and evolve rapidly. Vendor consolidation is giving way to new areas of investment. New segments,...

  • Report RQ 2.0: Assess Your Readiness For Artificial Intelligence, Automation, And Robotics

    The Updated Robotics Quotient Prioritizes The Crucial Investments You Need To Make
    September 9, 2019 | J. P. Gownder

    Automation technologies — from AI to robotic process automation (RPA), physical robotics, and more — are transforming business processes and operating models. But most companies don't have the...

  • Report Drive Your Innovation Credibility With Employee Experience

    Partner With HR To Help Employees View IT As A Driver Of Technology Innovation
    July 5, 2019 | James Staten, David K. Johnson

    Most employees view CIOs and IT as managers of existing or historical technologies, not as future tech leaders. CIOs who succeed in changing this preconception can drive tech leadership and...

  • Report Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

    Beginner Level: People Practices For IT Transformation
    April 10, 2019 | Gordon Barnett

    Technology leaders, namely CIOs, evolve their organizations and people in phases. Many organizations are in the early stages of this evolution, beginning to develop and deliver great customer...

  • Report The Best Tech Leaders Develop Creative People For Customer Obsession

    Advanced Level: People Practices For IT Transformation
    April 9, 2019 | Gordon Barnett

    Firms that are advanced in their IT transformation efforts may operate well; however, they often lack the culture, talent, and structure they need to adapt to the continuous demands impacting the...

  • Report Technologists — And The Business — Must Execute At The Speed Of DevOps

    Intermediate Level: People Practices For IT Transformation
    April 8, 2019 | Gordon Barnett

    Intermediate organizations have the basics well in hand. They've broken down silos, institutionalized customer centricity, and built a foundation of agile processes. However, to advance, CIOs and...

  • Report The Employee Experience Technology Ecosystem

    Tools And Technology: The Employee Experience Playbook
    February 14, 2019 | David K. Johnson, Andrew Hewitt

    If you hold a traditional view and think about employee experience (EX) from the vantage point of the employee life cycle, from initial hiring to the exit interview, you're missing your single...

  • Report The Future Of Enterprise Computing

    Driving Employee Experience Improvements Requires A Long-Term Vision Of Devices And Apps
    January 18, 2019 | J. P. Gownder, Andrew Hewitt

    In 2007, Forrester predicted that the PC market would grow beyond its then-standard two-form factors (laptops and desktops) — a prediction that came true and redefined enterprise and consumer...

  • Report How To Grow Your Internal Tech Talent

    Case Study: Cerner's Learning And Skill Development Strategies
    July 16, 2018 | Andrew Bartels, Nate Meneer

    Employee learning and development is critical in today's competitive labor market, as the cost and challenge of obtaining high-demand tech skills through recruitment continue to rise. Cerner is a...

  • Webinar Assess Your Readiness For AI And Automation With The Robotics Quotient

    June 11, 2018 | J. P. Gownder

    Complex emerging technologies like artificial intelligence (AI) and automation promise to drive the creation of entirely new business models and new sources of customer value. But first, employees...

  • Report Top Research For CIOs: Q2 2018

    Effectively Navigate The World Of Artificial Intelligence
    June 6, 2018 | Matthew Guarini

    Artificial intelligence (AI) has quickly transitioned from exclusive and cutting edge to a strategic differentiator for enterprises. Getting the most out of AI means looking beyond technology,...

  • Report Top Research For CIOs: Q1 2018

    Tap New Tech And Talent To Innovate Fast
    February 28, 2018 | Matthew Guarini

    Today's CIOs face the opportunity of a lifetime — to take the reins of technology-driven innovation for their organizations and make chief digital officers (CDOs) obsolete. This report highlights...