3 results in
Everything
Sort by:
- Relevance
- Date
Search Results
-
Report The Forrester Wave™: Enterprise Service Management, Q4 2019
The 15 Providers That Matter Most And How They Stack Up
In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista,...
-
Report Three Trends Are Transforming The Service Desk
Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence
Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and...
-
Report The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019
The Eight Providers That Matter Most And How They Stack Up
In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve...