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  • Report Four Main Players Star In The Future Of Work

    The Multiplying Force Of Automation Can Make Them All Winners

    Politicians, pundits, and prognosticators have pounced on the topic of the future of work, pondering who will win and who will lose. Job losses will reach 29% by 2030, and the creation of...

  • Report Augmented Intelligence Unlocks The Intelligence In AI

    The Best Way To Leverage Artificial Intelligence Is To Combine Its Superhuman Abilities With The Super-AI Abilities Of Humans
    December 4, 2018 | Kjell Carlsson, Ph.D.

    What do fully autonomous vehicles, virtual agents, and human-like robots have in common? They're terrible role models for driving outcomes with AI, as they require big investments, take years to...

  • Report How AI Will Transform Customer Service

    The Present And Future Of Artificial Intelligence In Contact Centers
    June 16, 2017 | Kate Leggett

    Artificial intelligence (AI) helps customer service agents complete repetitive, predictable tasks — or takes them over. Instead of replacing agents, AI will enhance their skills and allow them to...

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