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  • Report Three Trends Shape Digital Services Engagements

    Snapshot Of Three Trends In Forrester's Business Technographics 2017 Services Survey
    February 9, 2018 | Amanda LeClair

    As enterprises strive to transform their organizations with digital technologies, the consulting and system integration marketplace is transforming as well. For this report, we take a look at three...

  • Report Tap Into Your Services Partner's Ecosystem

    Leading Services Firms Orchestrate Your Ecosystem, From Startups To Stalwarts
    January 25, 2018 | Amanda LeClair

    The drumbeat of "disrupt or be disrupted" is often substantiated by the success of Uber and Airbnb, insinuating that your organization is under threat from digital startups. But as the importance...

  • Report The ROI Of SaaS

    A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed
    May 13, 2016 | Liz Herbert, Shaheen Parks

    Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must...

  • Report Market Overview: Agile Development Service Providers

    The Agile Capabilities Of Leading Outsourcing Services Companies Have Caught Up With Client Expectations
    December 8, 2014 | Wolfgang Benkel, Diego Lo Giudice

    As business technology moves higher on the radar screen of CIOs, the need to leverage Agile application development techniques is rising. Application development and delivery (AD&D) leaders,...

  • Report Embrace Future Trends To Deliver HRM Business Impact

    July 15, 2014 | Paul D. Hamerman

    This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovation...

  • Report Navigate The Future Of CRM In 2013

    February 11, 2013 | William Band

    The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

  • Report Consolidation And Innovation Transform The HRM Vendor Landscape

    October 5, 2012 | Paul D. Hamerman

    This report will enable application development and delivery professionals (AD&D pros) and their HR business partners to understand the factors changing the vendor landscape for HRM technology...

  • Report Is It Time To Move Your Contact Center To The Cloud?

    The Growing Maturity Of Cloud Computing Influences More Contact Center Applications Decisions
    June 1, 2012 | Art Schoeller

    Contact center applications that manage real-time interactions have been available as a hosted or cloud service for more than 20 years. Initially, the term used was Centrex ACD, and the technology...

  • Report Decide Whether To Build Or Source Your Customer Service Operations

    Profiles Of Eight Leading Customer Service Outsourcing Vendors
    February 28, 2012 | Kate Leggett

    This report outlines the building versus sourcing part of Forrester's solution for application development and delivery (AD&D) executives looking to build, buy, or outsource a customer service...

  • Report Contact Center Purchase Plans 2011

    Despite Budget Pressures, Infrastructure And Operations Professionals Are Driving A Wide Array Of Contact Center Upgrades
    October 27, 2011 | Art Schoeller

    The uncertain world economic outlook makes firms reluctant to hire new workers. Thus, it's no surprise that infrastructure and operations (I&O) pros are keen to invest in contact center upgrades to...

  • Report Update Your Application Development Sourcing Strategy To Drive Innovation And Differentiation

    August 25, 2011 | Diego Lo Giudice, Mike Gilpin

    In 2009, the technology industry entered a new cycle of technology innovation and growth, powering a multiyear period of technology investment predicted to last through 2016: the business...

  • Report Customer Relationship Management Application Adoption Trends

    June 22, 2011 | William Band

    CRM application adoption data cuts taken from Forrsights Software Survey, Q4 2010.

  • Report Forrsights: The Software Market In Transformation, 2011 And Beyond

    Shifting Buying Preferences Lead To New Software Priorities
    May 27, 2011 | Holger Kisker, Ph.D.

    As the global information and communications technology market recovers from recession, the software market — the largest IT subsegment — is fueling the growth. More importantly, for the first time...

  • Report Global Banking Platform Deals 2010: Functionality

    Demand Centers And Functional Heterogeneity Make Selection More Difficult
    May 26, 2011 | Jost Hoppermann

    Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Core banking and channels continue as important factors in many regions. Beyond that, regional functional...

  • Report ERP Adoption: The Year Ahead

    May 18, 2011 | China Martens

    From: Forrsights Software Survey, Q4 2010; Enterprise and SMB Software Survey, North America and Europe, Q4 2009

  • Report Five Prevailing Trends In ERP

    May 18, 2011 | China Martens

    From: Forrsights Software Survey, Q4 2010; Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2010; Enterprise And SMB Software Survey, North America and...

  • Report Seven Top Integration Trends For 2011 To 2012

    The Need For Speed, Services, And SaaS Is Shaping The Integration Future
    April 8, 2011 | Ken Vollmer, Noel Yuhanna

    Integration remains a high priority for enterprises in 2011 to 2012, leading Forrester to mine client inquiries and interview industry experts for insight into the latest integration trends....

  • Report The State Of Business Intelligence Software And Emerging Trends: 2010

    BI Vendors Need To Stay On Top Of Technology Innovation And Business Evolution
    May 10, 2010 | Holger Kisker, Ph.D.

    While the whole IT market is facing challenging economic times, the global software market declined by 8% in 2009 compared with the previous year. Business intelligence (BI) software, which can...

  • Report Align Your Enterprise Apps Investment Plans With Industry Trends

    Business Data Survey Results Show That Activity Persists, Despite Recession
    April 21, 2010 | Paul D. Hamerman

    Business process and applications professionals can use our survey-based enterprise applications investment planning data and adoption patterns to help rationalize their 2010/2011 investment...

  • Report The State Of SMB Software And Emerging Trends: 2010

    Business Data Services North America And Europe
    February 12, 2010 | Holger Kisker, Ph.D., Stefan Ried, Ph.D., Heidi Shey

    This document provides highlights of an extensive data set collected across North American and European small and medium-size businesses (SMBs) via our Enterprise And SMB Software Survey, North...

  • Report ERP Software Trends In 2010 And Beyond

    ERP Software Enters A New Wave Of Innovation
    February 3, 2010 | Holger Kisker, Ph.D.

    Enterprise resource planning (ERP) solutions are the core of most companies' IT applications. Over the past three decades, ERP went through several innovation cycles and today is considered to be a...

  • Report TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Core Components Show Maturity While Collaborative Elements Evolve
    January 6, 2010 | Paul D. Hamerman, Claire Schooley

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

  • Report Craft Your Negotiations Strategy To Reflect New Packaged Apps Licensing And Pricing Trends

    April 3, 2009 | R "Ray" Wang

    Results from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008 reveal three major trends shaping contract negotiations strategy: 1) declines in software spending; 2)...

  • Report European Software Services Survey, 2006 To 2007

    Enterprises Still Favor Custom App Development, But Change Is In The Wind
    March 20, 2007 | Richard Peynot

    Continued commoditization of business processes has driven enterprises to direct significant budget toward maintaining commercial packaged applications and outsourcing application development....

  • Report Open Source Support Services: Buyer's Guide

    Six Criteria For Choosing An Open Source Support Provider
    February 2, 2007 | Julie Giera

    The proliferation of open source in the enterprise, coupled with the number of third-party consultants, service providers, distribution firms, and outsourcers offering open source services, has...