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  • Customer Experience
  • Faith Adams
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  • Webinar Humanize Feedback To Drive VoC Action

    Thursday, December 19, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Faith Adams

    Driving engagement and action in voice-of-the-customer (VoC) programs is hard. Because of this — and despite investments in people and technology — VoC programs don’t deliver...

  • Forum CX NYC 2019

    Change The Game: Leading Radical CX Innovation
    June 11, 2019 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...