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October 18, 2019
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Report Build A Dynamic Digital Banking Roadmap
Roadmap: The Digital Banking Strategy Playbook
October 18, 2019 | Peter WannemacherDigital business leaders at banks are tasked with articulating a vision of the future and a strategic plan for getting there. But moving from vision to action isn't easy, so banks need a roadmap...
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Report Help Customers View And Manage Statements In Digital Banking
Digital Feature Fix: Build A Central Document Delivery Hub For Your Apps And Websites
Many banks have poor or nonexistent digital delivery capabilities — including the ability to view and manage eStatements, eBills, and other documents — on their website or mobile app. This brief...
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Report The Future Of Small Business Banking
Bank Brands Will Fade As Their SME Products Become Components In Other Companies' Ecosystems
September 24, 2019 | Peter WannemacherBanking for small- and medium-sized businesses is being disrupted by dozens of new entrants such as MYbank, Square, Stripe, Tide, and Xero that offer small- and medium-sized enterprises (SMEs) a...
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Report Disruptors Are Helping Customers With Shared Finances While Most Banks Sit On The Sidelines
People's Interpersonal Financial Relationships Are Complex, But Digital Products And Services Are Revealing Unmet Needs And Opportunities
August 2, 2019 | Peter WannemacherShared finances, defined as any situation in which a person acts as an observer of, partner in, or proxy for another person's finances, are an important but often unmet need for millions of...
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Report Digital Feature Fixes: Take Concrete Steps To Improve Your Digital Banking Capabilities
Learn From The Best Digital Experiences In The Industry
Building great digital banking experiences isn't easy. Some digital banking teams have made preventable mistakes that make digital touchpoints less effective or harder to use than they can be....
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Report The Digital Disruption Of Small Business Banking
Banks Must Improve Digital Services For SMEs — Or Lose Customers To Disruptors
February 19, 2019 | Peter WannemacherOver the past decade, established banks have worked hard to extend their products and services to retail customers who've moved onto digital touchpoints. But digital banking for small and...
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Report Best Practices In Global Mobile Banking Functionality
Leading Banks Continue To Raise The Bar On Mobile Functionality
Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With expectations rising, digital banking teams know they need to continuously iterate...
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Report Design And Implement A Centralized Alerts Hub For Your Digital Banking Customers
Digital Feature Fix: Boost Alerts Enrollment And Usage By Improving Management Tools
September 20, 2018 | Peter WannemacherOur reviews for our Forrester Industry Wave™ research routinely reveal that digital banking sites and mobile apps are missing important content, features, or functions that help customers complete...
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Report Amazon Invades Banking: Here's What You Should Do
Banks Must Adapt To A Platform-Dominated World
Amazon's power to disrupt is unprecedented: The company only needs to say it's thinking about offering a particular product or service, and existing market players start sweating. So when The Wall...
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Report Take An Iterative Approach To Digital Banking Strategy
Strategic Plan: The Digital Banking Strategy Playbook
January 26, 2018 | Peter WannemacherDigital business leaders must define and then execute digital banking strategy. To do this, they must craft an action plan that sets out the guiding principles of the bank's digital strategy and...