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  Webinar Healthcare Predictions 2020: Survive And Thrive Amid Innovation And Regulation

  December 10, 2019 | Jeff Becker, Annalise Clayton, Caleb Ewald

  Viewers should join this webinar to gain a clear understanding of the expected innovation and legislation facing the US healthcare industry in 2020. Virtual care growth will support a broader and...

• Report Predictions 2020: Healthcare

  Election-Year Rhetoric, Regulatory Uncertainty, And Virtual Care Will Shape The Year Ahead For Healthcare Organizations

  November 5, 2019 | Jeff Becker, Arielle Trzcinski, Caleb Ewald

  2020 will bring legislative turmoil as the Affordable Care Act (ACA) returns to the US Supreme Court and election-year rhetoric thrusts Medicare for All and healthcare job growth onto center stage....

• Report The State Of The Digital Store

  Landscape: The Digital Store Playbook

  May 9, 2019 | Sucharita Kodali, Claudia Tajima

  The face of retail continues to change. In-store digital testing and learning is well underway, and digital business leaders have the technical know-how and an increasingly cross-functional view to...

• Report Use Your Contact Center To Deliver Great Banking Customer Experiences

  Great Customer Service Does Not Happen By Chance

  April 4, 2019 | Aurelie L'Hostis

  We surveyed and interviewed executives at retail banks to understand the state of contact centers and customer service in retail banking. This report examines the findings from our survey and...

• Report Trailblazers Of The Top Five Retail Tech Trends

  Leading Retailers Invest In Tech For Customer Experience And Operational Excellence

  January 2, 2019 | Brendan Witcher, Claudia Tajima

  Retailers must carefully invest to compete in a growing retail market that is rife with digitally savvy competitors. They are primarily investing in five key commerce tech areas: omnichannel,...