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• Report Predictions 2020: Insurance

  Insurers Will Seek To Engage Customers With Their Impact Agenda

  November 5, 2019 | Oliwia Berdak, Ellen Carney, Jeffery Williams

  A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. In 2020, they will counter this negative environment with a burst of...

• Report Predictions 2020: Wealth Management

  Wealth And Investment Firms Will Get Creative To Protect Their Revenues

  November 5, 2019 | Vijay Raghavan, Zhi-Ying Barry, Alyson Clarke

  Wealth and investment firms are buffeted by forces largely beyond their control. In 2020, as fears over the end of the equity bull market and climate-change-related risks reach a peak, executives...