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Report Process Makes Perfect: Exceed Customer Expectations With Omnichannel Excellence
Processes: The Omnichannel Commerce Playbook
February 6, 2018 | Brendan WitcherToday, it's table stakes for retailers to have functioning omnichannel fulfillment programs. However, many still fail to meet customer expectations in this area, and they also struggle to fully...
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Report Omnichannel Mastery: Optimize Fulfillment And Engagement
Continuous Improvement: The Omnichannel Commerce Playbook
February 5, 2018 | Brendan WitcherOmnichannel fulfillment capabilities — the ability to offer the customer cross-channel visibility and ordering options — have become standard offerings for leading retailers. Many started by...