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  • Report Make Transformation Real With Technology-Driven Innovation

    The Vision Report In The IT Transformation Playbook

    We spend so much money on transformation, but it's not delivering the results we expect. Forrester research shows Customer Experience Index™ (CX Index) scores stagnating, productivity languishing,...

  • Report Build The Business Case For Fast, Connected Technology

    Business Case: The IT Transformation Playbook
    July 26, 2019 | Duncan Jones, J. P. Gownder

    CIOs must pursue technology-driven innovation to win, serve, and retain customers. But would-be innovators are often stymied by outdated, accounting-driven notions of how to construct a business...

  • Report Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...

  • Report Automation, AI, And Robotics Aren't Quick Wins

    You Can Derive Value Today, But You're Really Investing For The Decade-Long Journey
    October 29, 2018 | J. P. Gownder

    Automation, artificial intelligence (AI), and robotics have risen to the top of the CIO agenda, but hype and under-performing early experiments raise concerns. Organizations that succeed with these...

  • Report Gauge Your Innovation Capability Maturity

    October 9, 2018 | Dan Bieler

    Business leaders recognize that developing and maintaining robust innovation capabilities is key to their companies' success in the digital era — because innovation addresses customers' and...

  • Report Building Your Digital Business Case: The ROI Of Track And Trace Solutions

    Recognize The ROI Of Track And Trace Solutions To Help Build Other IoT-Based Business Cases
    August 9, 2018 | Dan Bieler

    Building the business case for your digital investment is hard. So drill into the specifics of any given process you intend to digitize. This report is part of a series of digital business case...

  • Report Make The Business Case For Investing In PLM

    Position PLM As A Revenue Driver, Not A Cost Savings Tool
    July 24, 2018 | Nate Fleming

    Business executives often underestimate product lifecycle management (PLM) software solutions, dismissing them as legacy systems valued only by techies in product design and development. What they...

  • Report A Clear Multicloud Strategy Delivers Business Value

    Get Comfortable With The Reality Of Multiple Cloud Partners
    April 18, 2018 | Paul Miller

    The systems of engagement driving business growth often exploit cloud computing for agility, flexibility, and cost-effectiveness. In isolation, each of these systems may need just one cloud...

  • Report The CIO's Guide To Automation, AI, And Robotics

    Driving Business Value Requires Investments In Strategic Competencies
    April 10, 2018 | J. P. Gownder

    Automation technologies such as artificial intelligence (AI), robotic process automation (RPA), and physical robots give CIOs the chance to help their company rethink its business model and drive...

  • Report Reset Technology Governance To Drive Value

    Beginner Level: Tech Governance Practices For IT Transformation
    January 11, 2018 | Bobby Cameron, Renee Murphy

    To help their firms compete in the age of the customer, tech leaders engaging in IT transformation must develop a solid foundation for tech governance — the policies, frameworks, and processes that...

  • Report Adopt Agile, End-To-End Technology Governance

    Intermediate Level: Tech Governance Practices For IT Transformation
    January 11, 2018 | Bobby Cameron, Renee Murphy

    Firms require Agile, end-to-end tech governance to meet the needs of a changing business model, one focused on speed and responsiveness to transform fast-changing business value delivery,...