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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Webinar The Forrester Tech Tide™: Human Capital Management, Q3 2019

    There’s Never Been A Better Time To Rethink Your People Strategy And Operations Investment
    Thursday, September 26, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Mark Brandau

    The market for human capital management (HCM) software-as-a-service products continues to expand and evolve rapidly. Vendor consolidation is giving way to new areas of investment. New segments,...

  • Report Adaptation, Not Amnesia: Your Business Needs A Knowledge Strategy

    Your Knowledge Strategy Determines Whether Years Of Experience Are A Source Of Wisdom Or A Path To Obsolescence
    July 30, 2019 | David K. Johnson, Nate Meneer

    Much of the current thinking about workforce capabilities centers on ensuring that firms possess both the soft skills and technical skills they need to compete in the era of digital business. But...

  • Report Drive Your Innovation Credibility With Employee Experience

    Partner With HR To Help Employees View IT As A Driver Of Technology Innovation
    July 5, 2019 | James Staten, David K. Johnson

    Most employees view CIOs and IT as managers of existing or historical technologies, not as future tech leaders. CIOs who succeed in changing this preconception can drive tech leadership and...

  • Report Start Designing The Future Human-Machine Workplace Now

    How To Help Humans Thrive When They Work Alongside Robots And AI
    April 17, 2019 | J. P. Gownder, Samuel Stern

    The robots are coming for your jobs — not universally true. The robots are coming to make your jobs easier — also not universally true. CIOs and their companies must take a proactive stance toward...

  • Report 2019 US Tech Talent Market Outlook

    Low Unemployment And Rising Wages Present New Challenges For CIOs
    January 28, 2019 | Andrew Bartels, Nate Meneer

    Low unemployment and accelerating wages across the US economy are resulting in a shortage of workers and a surplus of jobs. While these overall labor market trends are affecting the market for tech...

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