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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Building A Customer-Obsessed IAM Team

    Organization: The Identity And Access Management Playbook
    June 3, 2020 | Andras Cser, Sean Ryan

    For security and risk (S&R) leaders building a comprehensive customer identity and access management (CIAM) strategy for their digital business, this report provides job descriptions and an...

  • Report The Forrester Customer-Obsessed Identity And Access Management Operating Model

    Continuous Improvement: The Identity And Access Management Playbook
    April 20, 2020 | Andras Cser, Sean Ryan

    Being customer obsessed creates advantage and resiliency in times of change or difficulty. This is especially true for customer identity and access management (CIAM): The security customer...

  • Report Shift From Privacy Readiness To Sustained Compliance

    Roadmap: The Data Security And Privacy Playbook
    February 6, 2020 | Enza Iannopollo

    New privacy rules are popping up all over the world. Increasingly, security and risk (S&R) and privacy professionals believe that maintaining compliance with global privacy regulations is one of...

  • Report Tackle The California Consumer Privacy Act Now

    Use Your GDPR Compliance Programs To Prepare For The New CCPA Requirements
    February 8, 2019 | Enza Iannopollo

    In less than one year's time, regulators in California will start enforcing the requirements of the California Consumer Privacy Act (CCPA). Brazil has just passed new privacy regulations, and India...

  • Report Build Your Security Organization

    Organization: The S&R Practice Playbook
    January 31, 2019 | Jeff Pollard, Paul McKay

    CISOs are constantly evaluating the structure and make-up of their organization to make sure it aligns with business and risk management needs. This report examines key organizational challenges...

  • Report Set Risk And Compliance Accountability With Forrester's RASCI Tool

    Organization: The Governance, Risk, And Compliance Playbook
    November 29, 2018 | Nick Hayes

    This report helps risk professionals build and maintain an effective GRC stakeholder plan, outlining the major tasks and expectations for key leaders you will hold accountable for the success or...

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