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  • Report Building A Customer-Obsessed IAM Team

    Organization: The Identity And Access Management Playbook
    June 3, 2020 | Andras Cser, Sean Ryan

    For security and risk (S&R) leaders building a comprehensive customer identity and access management (CIAM) strategy for their digital business, this report provides job descriptions and an...

  • Report The Forrester Customer-Obsessed Identity And Access Management Operating Model

    Focus On Customer Enrollment And Login Failures, A/B Testing, And A Connected Business App Ecosystem
    April 20, 2020 | Andras Cser, Sean Ryan

    Being customer obsessed creates advantage and resiliency in times of change or difficulty. This is especially true for customer identity and access management (CIAM): The security customer...

  • Webinar How To Rebuild Customer Trust After A Data Breach

    April 16, 2020 | Heidi Shey

    How you respond and communicate to customers about a breach and other disruptive events like ransomware sets the tone for recovery. Breach notification is more than just a regulatory requirement;...

  • Report The Top Trends Shaping IAM In 2020

    Landscape: The Identity And Access Management Playbook
    January 29, 2020 | Andras Cser, Sean Ryan

    Identity is a core building block of a robust Zero Trust security ecosystem and infrastructure. In this report, we look at the eight most important trends that will shape the identity and access...

  • Report Collective Bargaining Forces Companies To Manage Reputational Risk

    Risk Managers Must Do More To Protect Their Firm's Reputation
    December 23, 2019 | Renee Murphy, Salvatore Schiano

    One of the biggest sources of reputational risk is the focused impact of employees or customers who negotiate collectively. Through this collective bargaining, customers or employees change how...

  • Report Evolve Your IAM Strategy For Your Digital Business

    Executive Overview: The Identity And Access Management Playbook
    November 15, 2019 | Merritt Maxim, Andras Cser

    New business models have extended the identity boundaries of today's digital businesses: Security pros must manage identities and access across a variety of populations (employees, partners, and...

  • Report Forrester's 2019 Consumer Privacy Segmentation: Europe

    Understand Consumer Privacy Preferences And Behaviors To Improve Engagement, Trust, And Experience
    November 13, 2019 | Enza Iannopollo

    In this report, we explain how privacy professionals can apply Forrester's Consumer Privacy Segmentation to understand how privacy perspectives vary by geography across Europe. Armed with this...

  • Report The State Of Risk Management 2018

    Benchmarks: The Governance, Risk, And Compliance Playbook
    November 30, 2018 | Christopher McClean, Trevor Lyness

    Executives must take big bets on new technologies, business models, and emerging markets to stay ahead of the fast pace of competition. With so much at stake and so many public examples of...

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